CoupaReviews of coupa.com

Possibly one of the worst procurment systems I have used. Had my phone stolen 3 weeks ago. Since then I have been trying to get the TFA removed so I can invoice my biggest customer. The hoops you have to jump through, the lack of response in a timely manner are appauling. I cant invoice my biggest client and I cant place orders for them without logging in to my account. I could open a bank account far easier than dealing with coupa.. Apparently Only one person can work on kmy issue at any one time.....

I am obligated to use this product to be paid by a customer. It is awful. Difficult to navigate and zero customer service.

Absolutely terrible customer support. The worst user interface of any piece of software I have ever used. How is this company still in business?

I could write a book about my negative experiences with Coupa. I will only write the latest one. I am a vendor. As I am trying to enter a new invoice in the system in order to get paid, I get an error about "tax headline". There is no field in the form I am filling about "tax", nor "tax headline". I contact the support service. After 10 minutes of checking, they tell me the error comes from my client: their Purchase Order doesn't have a "tax declaration" field filled. The support service tells me "Please tell your client to fill that line". Wait a minute - they fill their form wrong and you don't tell them? I have to tell them? "Yes, that's the only way to do it". Are you kidding me? Do I have to do your job now???

We have two large customers who use Coupa, for both of them the system is awful and just produces problems. In both cases this causes months of delays to payments, which as a small business is killer. What blows my mind is the lack of ability to talk to someone, its all adding comments to online tickets which is great if someone actually reads/answers them! I have invoices marked as "awaiting approval" which customers claim they can't see. I had another invoice that the customer wanted amending slightly, which in COUPA means you have to issue a credit note and reissue... doing this causes more problems and no payments. Honestly, its a terrible system and companies should stop being tight and stop getting their suppliers to do their finances for them! We now avoid customers who use COUPA.

If I could give it a zero I would. We are a vendor and literally never get paid properly. Everytime I contact my vendor, they have NO clue how to use it and it is ridiculous. We finally got approved for payment and I asked their chat who put me on hold for 5 mins to come back and say its sensitive information to say the method of payment being used and when it would arrive. That is literally all they are there for!

Wat een ontzettend klant onvriendelijk systeem. Je snapt niet dat mensen hiervan gebruik willen maken.

This is the worst portal I have ever dealt with. There is no customer support, They never answer the chat, No phone numbers to call. Why a vendor would want to use this is beyond me. All there ratings are one start only because we can't give them a minus one star. Worst Portal Ever. Been trying to get this straighten out for over a year now.