CoupaReviews of coupa.com

Absolutely awful UX. One of the most pointless platforms ever. Nothing makes sense, the navigation is completely illogical, there's no flow or common sense to the steps to go through and the online support is far from helpful. If it wasn't for our clients using it, this would be something I would never get involved with. Even so, I take every opportunity to avoid having to use it. Cannot recommend looking for alternatives strongly enough.

Absolute nightmare. Portal is not user friendly at all. If it wasn’t for the fact my customer uses them I would run a mile! Nightmare customer service too. Funny it asks date of experience this has been going on for months. Something which should be a 15 minute process at best.

I have used billing software for over 20+ years and this is the most non-user-friendly software I have had to deal with. From the supplier side it is nearly impossible setting up an account.

Old interface, not instinctive. I expect a better experience for a procurement tool in 2025

Would give negative stars if possible. Everything is verified on my end yet I’m still waiting for 4 separate invoice payments, one from over a month ago. Coupa tries to ruin lives. I wasn’t able to make rent because of them. Trash service full of trash people.

This product is an absolute disaster. It’s clunky, unreliable. This is by far the worst company I've ever dealt with. Their professionalism is a joke. I wouldn’t trust them with a single byte of our data. Stay far, far away if you value your business.

Our client asked that we register an account to be paid through the Coupa portal. We went through the sign up process which was arduous, pointless and horrifically over complicated. Then once we had our account nothing matched the information sent to us by the client and we were unable to navigate the platform to set things up. This is Coupa's words: a solution to deliver a streamlined and efficient experience.The Coupa Supplier Portal (CSP) gives you clear visibility of all purchase orders, facilitates the invoicing process and provides transparency over invoice statuses. I would hate to see what the non streamlined version would look like. Why any business would use this platform confounds me, 96% giving them 1 star!!!! Hysterical. Its now 19.02.25 and we still havent managed to get paid as we have now spent another 4hrs trying to set up Coupa Portal. I have never experienced anything this bad EVER. So far it has taken 11 emails and 23 failed attempts to configure our details on Coupa. We will not work with ANY company that uses COUPA in future as it isn't worth the heartache of trying to get paid!!!!

1.) Your are not given the option to disable 2FA, you are REQUIRED to enable 2FA. 2.) If you chose 2FA via the authentication app, you can not freely switch the 2FA mode to receiving a text/code, without an act of god (consents from two officers, etc.) 3.) the 2FA field for receiving text/code is not editable, so a simple cell edit function, again requires the same dual consent process. All major banking institutions and even other major third party billing systems let customers choose to enable or disable 2FA and, if 2FA via text/code is enabled, you can edit the damn cell phone field. This is the worst customer support experience I've had in my 25 year professional career.