CoupaReviews of coupa.com

I see 5 reviews with each one of them 1 rating which is Bad but Trustpilot shows 2.5 rating which is worst. How does TrustPilot does the Rating starts from 1 or 2.5?

Je n'ai jamais vu une plateforme aussi mal fichue. Je comprends mieux pourquoi mon client ne s'est pas vanté de passer par eux. On doit remplir des dizaines d'informations qui ne sont pas pré-remplies aux étapes d'après. À quoi cela sert de les demander alors ??

Even with the score disclaimer above, it’s hard to see how a clean sweep of 1 star reviews gives an average of 2.8. Come on Trustpilot - learn some maths.

One of our customers has transitioned over to using Coupa for all purchase orders. For a start their staff have had little or no training on this platform, very little help or guidance is available to the supplier so ultimately it's a fiasco. We leave a point of sale invoice after each job, worked for 30 odd years, now we have to use our time to log it onto their system in order to get paid. Adds unnecessary time,money and effort to each job we do. Ultimately making this customer far less attractive as a long term trading partner.

Inconvenient. Constantly freezing and slow. Chat is a waste of time. Write a chat comment, wait 2 minutes for a repsonse, write a comment, wait 2 minutes for a response..... Software to help customers, but not helpful at all to suppliers.

Several clients are now asking my company to use Coupa, but it's a bureaucratic nightmare. Maybe clients find it useful, but as a supplier it's just another unnecessary middleman.