CouchsurfingReviews of couchsurfing.com

I'm writing this review to share my personal experience with Couchsurfing, hoping others will know what they're getting into. I signed up for their service and paid for app access/verification, despite my very difficult financial and health situation as a disabled veteran. In practice, I couldn't use the app as promised, and when I contacted support requesting a refund – I received automated, cold responses based solely on their 'Terms of Use' with zero real attempt to understand my situation or help. To me, it feels like the company benefits from how easy it is to charge users, but when a customer isn't satisfied or didn't actually receive a useful service – suddenly everything is locked behind legal clauses. In my opinion, this is unfair, inhumane conduct that doesn't fit a company claiming to be built on 'community' and 'human connection'. Personally, I experienced a financial commitment for a service I had no real use for, complete refusal to even consider a refund despite very tough life circumstances, and a strong feeling of being treated as a number rather than a human being. I do not recommend Couchsurfing, especially for anyone in a fragile financial situation, because to me they hide behind fine print instead of taking basic human responsibility. This is my private experience description, and everyone is welcome to read, check, and judge for themselves.

Alguien sabe como cancelar? Llevo años pagando una mensualidad que es imposible de quitar. Alguien tuvo éxito?

If I could give 0 stars, I would. I was charged €56 for account verification without clearly seeing the price beforehand. Couchsurfing calls this a “contribution,” but it is a mandatory payment presented in a misleading way. And when I asked for refund, they didn't want to refund me. I'm deleting the account. Very disappointing and unethical practice.

It is a scam. The app asked for my card details to verify my profile and the next thing I saw was getting charged 56 euros. I wrote to them a few times but they stopped responding after some time and refused to process refund. I want you to not lose hope against these scammers. I lodged a dispute against them with my bank and it took a few weeks but my money came back. Don’t let them scam you. Just be patient and lodge the dispute with your bank. Usually, bank’s app allows you or you can fill out their form or write an email to your bank rep and share the details of transaction date, what happened, also refer to trust pilot reviews as many people experienced this with them As for their service, the platform is almost dead. Most people haven’t been active for a few years. So not even worth a regular subscription.

Couchsurfing helps me broaden my horizons by meeting new people, creating meaningful friendships, hosting people and being hosted! Even when I go on a business trip, I try to find local hosts, and not stay at a hotel like my colleagues.

Extremely disappointed with the Support experience so far. My friend’s annual subscription was suddenly canceled without explanation, despite being fully paid and valid. At the same time, a persistent technical issue on the account page continues to appear, preventing normal use of the platform. We have been contacting Couchsurfing support for over a week now, yet we have received no clear guidance, solution, or meaningful response on how to resolve this issue. Considering that my friend is an active and loyal user of the platform, this lack of communication and support is very unsatisfactory. The experience feels less like a Support service and more like a PROMISE service or an IGNORE IT service. We kindly but firmly request a prompt investigation, clear explanation, and immediate resolution of this issue.

Closing account for no clear given reason after paid yearly subscription, very low quality people registered on this platform, support team is extremely incompetent. Very sad because i was using it for more then 10 years :((

I was charged approximately €70 for a lifetime verification on Couchsurfing that I never intended to purchase. On December 21, I clicked on what I believed was a normal, free verification step, as is common on many websites. At no point was it clear to me that this was a paid lifetime service. When I realized that a payment was being processed, I immediately closed the payment window using the cancel/close option at the top right. Despite this, the payment went through. I contacted Couchsurfing immediately through their official support channel and explained clearly that the charge was unintentional and that I had tried to cancel the process. The customer service representative replied that nothing could be done and that a refund was not possible, referring to their terms and conditions. I contacted them again several times, insisting that I never intended to make this purchase, but I received the same refusal each time. I believe this charge was made without my informed consent, and the refusal to refund an unintentional payment for a digital service is unfair and misleading.