Costco TravelReviews of costcotravel.com

I booked a package trip to Jamaica for Thanksgiving. The hotel cancelled because of a hurricance and will not reopen for 3 months. Costco Travel insists on charging a $400 penalty because the airline didn't cancel. I waited on hold 45 minutes the 1st time and one of the options was to choose another package trip with the same airline and they would transfer 100% of what I paid. I called back, waited another 45 minutes and the agent would transfer all but $400, she said it was their policy. She put me on hold to discuss with her supervisor and ended up disconnecting. Very frustrating.

Dreadful. Ordered an 8 seater car as we are a family of 8. They only gave us a 7 seater and refused to resolve. After our trip they have taken additional funds without any knowledge or email explaining why. I have spent 6 weeks complaining and haven’t got anywhere. Avoid at all costs they really are terrible.

Costco is a company that is supposed to have certain standards for the products and services it passes to its customers - therefore as a customer I trusted Costco to provide reputable companies to work with. Budget Car rental company should not be an option with Costco. It almost ruined our trip. Not only does Budget at the Denver airport overbook their rentals, they will give you a car you did not book/ sneakily provide an electric car that has almost no battery or a 12 passenger cargo van. The line to check in even if you checked in online is 1 hour long. I am appalled at the experience we had, and lucky we even received a working vehicle. Budget rental company seems to be a scam at best.

I had booked Cancun vacation thru Costco Travel in 2018 and we thoroughly enjoyed! Everything was perfectly arranged, airline flights, pickup at Cancun, 5 Star Hotel!! As a family we were completely satisfied with the Costco Travel. So I booked another vacation through them. This time to Costa Rica. Unfortunately, due to medical emergency we had to cancel it. Costco Travel Agent Vivian called and said, though usually Airline deducts $500 per person for cancellation, since our cancellation was within 55 days they have refunded it full. So we got 100% refund! I admire the honesty of Costco Travel besides their service! I would recommend it all the time!!

Over four weeks, customer service dealing and no reply. I was due to make the final payment on the cruise 26th August with a consultation at the hospital 4th September, so I called to see if payment could be delayed or my deposit moved to a later Norwegian cruise in 2026, initially this didn't seem to be a problem, however on the 26th I called asking for it to be moved and was told that no other Norwegian cruises were available. I explained my situation and said I don't want a refund, just keep the deposit on hold in my account. This couldn't be done, I would have to book another cruise. I then chose a 7 night cruise in the mediterranean, however, I was told that couldn't be done as it was shorter and less money than my original holiday. I again explained my situation and was told nothing could be done and my only remaining option was to cancel and claim from my holiday insurance company. I left work, spoke to my wife who immediately found the same Norwegian cruise in March 2026, so I called back, got the same agent, who this time told me it was too late the holiday had been cancelled, nothing could be done.

The only reason I did not give Costco Travel a one star is because I booked 2 trips with them. Both trips were to Universal Studios, Orlando. Each with a different grandson, one in June 2025, and one in September 2025. The first trip went great with airfare, hotel, and theme park tickets. On the second trip I was charged over $400 for an extra ticket for a single day to the park when I already had a 3 day park ticket. They changed the dates for my Express Pass and Halloween Night ticket that was a nightmare to correct. They refuse to refund me for the day they inadvertently charged and will not pay the fee I was charged to correct the tickets. So, I will never again use them as they were dismissive and took no accountability. I was charged for 4 days when I was only there for 3. Ridiculous!!

I have been a loyal Costco member for years, but my recent experience with Costco Travel was deeply disappointing and unacceptable. We booked a family trip to Meliá Caribe Beach Resort through Costco Travel, trusting the Costco brand to stand behind its offerings. Instead, we encountered unsafe and unsanitary conditions from the start: mold, humidity, broken outlets, and dirty linens. Things only worsened when my infant son became severely ill, requiring hospitalization and an air ambulance transfer to the U.S., while my mother-in-law contracted COVID during the stay. The resort clinic documented visits but repeatedly sent us back to the room without meaningful medical help. To make matters worse, when I asked to extend my stay one night due to my son’s hospitalization, the hotel refused to provide accommodations and forced me to book online at my own expense—over $700 for a single night. I documented everything with photos and medical reports and submitted a reimbursement request to Costco Travel. Costco’s response was to dismiss the entire matter, claiming the resort “resolved” the issues with a room upgrade. They ignored the fact that my family suffered serious health problems, incurred major expenses, and endured unsafe conditions at a property Costco promotes. Costco Travel has a duty to its members, but in this case they passed responsibility back to the resort and offered no meaningful support. I never imagined Costco would stand behind a partner that puts families at risk. This experience has shaken my trust in the Costco Travel program, and I would strongly caution other families to think twice before booking with them.

Long on hold wait times the day after a holiday weekend. If they know this happens all the time. Then why not call in managers and supervisors to also answer the phones. Unacceptable to be on hold for over 45 minutes.