Costco TravelReviews of costcotravel.com

We also had a flight cancellation due to technical issues. . We could not get a hold of anyone at Costco. We booked another flight that we had to pay for out of pocket. They said they would take care of the change with transfers that did not happen. I spent hours on the phone after our trip arguing with them. The support staff work limited hours which does not help when you have a flight cancellation. The representative was rude and confrontational on the phone. I would never recommend them to anyone.

We bought a vacation package from Costco travel to Cancun Mexico in August 2025. The vacation package included airline tickets (Air Canada), 7 days stay at a resort and transfer from airport to resort and back. Unfortunately, the airline re-routed our flight and we ended up arriving 1 day late at Cancun airport. Costco travel were completely disconnected from everything. I called them to re-arrange our planned transfer from the airport to the resort and also to inform the resort of our late arrival. They charged me $$ and promised to update the transfer company and resort with our new arrival. They did NOTHING, the ONLY thing they did was to LIE to us about what they will do.. Completely dissatisfied with their service. SHAME on Costco Travel, will never use them again!

I will never use Costco travel again. We had a flight delay that caused us to miss a tour and two nights at one of our hotels. Although I had even purchased the very expensive Zurich travel insurance, the amount I was refunded was ridiculously low. They will not tell you the value of the rooms for travel insurance claims. It was not worth the extra expense. I paid close to 30K for a 10 day trip for 3 people. Two stars because the hotels in Italy were very nice.

Booked my 25th year anniversary Hawaii vacation though Costco travel, and saved nearly $3.5K for an 8-day trip to two islands. The hotel Costco suggested was magnificent both at Kauia and Maui. In addition, the convertible vehicles we rented were top rate and hassle free. What I spent on the car and hotel at both islands was almost as much as one island when I tried to book on my own. And the hotel I selected was not even on the water. Costco put us in an ocean front resort, and it was just perfect. I will never travel again without checking Costco travel first.

Costco Travel didn’t inform us about flight departures time change, they blamed it on the airlines even though they are the ones who should have informed us about the change, got to the airport at 5:30 am to find out flight is not departing until 10:30. Horrible experience, customer support not helpful, they did not take any accountability for it. The airline had sent them an email about the change, the day before, but they did not bother to let us know. They like the money but they don’t care about the customer’s experience

Costco Travel Review – Extremely Disappointed We booked a "4-star resort" through Costco Travel and had one of the worst hotel experiences we've ever encountered — unsafe conditions, unsanitary rooms, unusable amenities, and a complete disconnect between what was advertised and what was delivered. Worse, Costco Travel did very little to advocate for us or hold the hotel accountable. After exhausting back-and-forth, we got two nights refunded — but only because we kept pushing. Costco Travel might offer good deals on paper, but when something goes wrong, don’t expect them to have your back. We won’t be booking through them again.

American Airlines cancelled a flight and rescheduled for next day. No notification was provided by Costco since they are third party and don’t have any automation to provide to their customers. I ended up with losing money by scheduling with another airlines and paying over 300% more. Costco and airline will make you do the leg work since they’ll just blame each other. Do not use Costco travel.

Terrible customer service. Had a problem with flight back in March 25, still not resolved despite numerous e mails, promises of reply in 24 hours. Do not recommend this company.