Costco TravelReviews of costcotravel.com

My flight (not booked through costco travel) changed , I had to update my ground transport pick up information so the pick up date/ time would be accurate. Would you believe they nickel and Dime you death! They actually charged me to update the ground transport pick up time! Utterly disgusting.

Very poor experience. They dont allow hotel changes or any changes online and then when call customer service, expect at least 1 hour wait, just to be told that computers are down, call back later again. There is no call back feature. once booked, expect surprises with the ground transportation, with obviously no number to call again.

We received a credit for our flights that had to be canceled due to the wildfires in Maui. However, they charge you so much in fees and taxes to use the credit it works out to be the same as the list price (without using the air credit for a trip) or MORE than the list price online for a net new trip. Also, to get a quote using your air fair credit takes HOURS. Literally, it takes hours to get a quote. Buyer beware - do not use Costco Travel!

Ruined our Tahiti vacation. Due to a delay by Delta Airlines, we missed our connection to Tahiti. Costco Travel gave us the option of taking a later flight though Tahiti Air wanted to charge us an additional $2,000 due to "an increase in ticket prices" even though that flight had only 80% capacity. Also, due to getting in late, they wanted to charge us an additional $400 to stay in a hotel room once we arrived. At this point Costco gave us an option of canceling or throwing good money after bad. We chose to cancel and have had nothing but problems trying to recover our money. Costco Travel is the worst Travel experience we have ever had and will never use them again. Remember, if it sounds to good to be true it probably is. Buyer Beware!

The most horrible and pathetic customer service experinece on this site. On hold for the last 45 miins and after that its getting disconnected. Its all crap. stupid site and there's no way one can access anything. they say vist the help center and self service options but there's nothing at all on the site..are you guys insane or what.

I booked a vacation to Amsterdam-Paris on April 17, 2023. the plan is a flight to Amsterdam, then a train trip to Paris, and a flight back to Vancouver from Paris. when we got closer to our vacation, I noticed that we have not received any confirmation for Amsterdam to Paris train trip. I called Costco Travel several times. every time the agent said that they put a note for the train booking department to follow up. nothing happened so far. just keep calling again to find someone to help. agents are polite but no progress. I book the vacation to rest but the way Costco Travel is managing my vacation gives me frustration and disappointment. I lost my trust in Costco Travel by reading the reviews on this page. I m not sure if they booked the rest of my vacation schedule properly.

On Jan 11, 2023, I booked a reservation for a hotel room at the Royal Horseguards in London, UK. I received a confirmation from CostCo Travel, and I was assured that my reservation was secure. However, when I arrived at the hotel on May 18th, I was told that there was no record of my reservation. I showed the hotel clerk my confirmation information, but he said that it was not in the system. I was then told that there were no rooms available at the hotel. I was extremely disappointed and frustrated. I had been planning this trip for months, and I had already made arrangements for transportation and other activities. After a 30 minute wait, the hotel said that they could put us up in a lesser (smaller room with a Full size bed and no view). During the stay we never received the Complimentary bottle of wine. Also, the hotel charged my credit card for our stay. These charges were disputed and reversed on 5/30/23. In Paris, on May 24th, the day of our checkout and departure, the arranged car service failed to pick us up at our hotel. I called the car service with no response and even left a voice mail message - which was not returned. The staff at the hotel also attempted to contact the car service with no response. It was extremely frustrating as we then had to arrange for our own transportation to the airport. I have submitted our costs for this trip to the airport for reimbursement and after several weeks of waiting have not heard from CostCo Travel. They are the best example of what great customer service isn’t. During the trip we placed a number of telephone calls to CostCoTravel - each with an average wait time of over 20 minutes and the service level received was sadly inconsistent with the customer first CostCo reputation.

I won't use this service ever again. I bought the package for Hawaii the end of June 2023. I did not expect that one of the flights, I have to wait to pick seats. I called and no help was offered. I better off use the real travel agency then this amateur one. Recommendatuon was pay more money so my daughter and I can sit together. This agent blame the airline for this issue. After you purchase the package, do not expect any help from them.