Costco TravelReviews of costcotravel.com

In August 2023, I hired a ‘Premium Car Automatic’ for £262.94 for 3 days. What I received was a three-and-a-half-year-old, ‘Mercedes-Benz C220 AMG line premium’, registration KP20 JXZ, it had many small dents and damage and 40,000+ miles. The car was fitted with 19-inch wheels, sports suspension and run flat tyres. The car rode atrociously. This was probably partly due to the 3 budget tyres fitted (Chinese Made ROADX Rxmotion). After 24 hours the car was replaced with a lesser car, but in better condition (a 2023 Mercedes- Benz A class variant). The C Class had one premium tyre (Bridgestone Potenza) in addition to the three cheap Chinese tyres. It appears mixing different tyres means nothing to Costco or their subcontractor Enterprise. I also discovered the two front tyres were of insufficient load index and were thus not road legal. Costco have been useless at resolving this and giving me a refund. Costco are acting like a useless go between for Enterprise who have offered just £25! They risked my safety and driving licence and offer me a measly £25! Avoid Costco car hire and Enterprise.

I called costco travel to help me find the cheapest date possible within a specific month. I was told they cannot do that and I have to use the website. Which meant I would have to go through everyday of the month and perform a search to find which day would be the cheapest. Costco travel needs to take a page from iTravel2000, they have a "best price finder", eliminating the need to go through everyday. Also, in Canada, iTravel2000 seems to be cheaper.

I tried to book a cruise on Costco Travel but kept receiving error messages that the booking could not be completed. However, I later found out (on my own) that my credit was charged 5 times for this trip. Called Costco Travel multiple times and resolved the issue after more than 3 hours on the phone. I'm still waiting for 5K to be refunded back to my card.

I will never go through Costco travel again. Thought I would try it once. They don’t care at all about their customers and they actually are expensive.

We normally have very good things to say about Costco, but after our recent trip we planned with them….. we are extremely disappointed. We were planning our honeymoon and thought it was would be great to book our first trip to Europe through Costco as we were novice travelers. We were nervous about where to visit & which hotels to stay at, so we figured since Costco had sent multiple people on this trip that we would be all set. This was not the case….. Unfortunately, our trip started off on a bad note with our departing flight getting delayed several times. We unfortunately then missed our connecting flight to Scotland. We attempted to call Costco Travel to get assistance getting a new flight to Scotland, but Costco said they were unable to assist and deferred us to the airline. We ended up spending 3 hours on the phone with United Airlines who told us they were unable to get us to Scotland…. We took matters into our own hands & ended up booking a new departing flight through a different airline. We then had to take a $300 uber from the Philadelphia airport to Newark, NJ (and recheck our luggage) to then finally make it to Scotland. All of these expenses being additional to what we had already paid for the trip. Luckily, once we made it to Scotland, our hotel was accommodating and let us check in a day late. They were unable to give us a room voucher for the first date we missed because Costco had already been billed. When we tried to call Costco to see if we could add the missed night onto the end of our trip, they advised us to discuss this with the hotel, as they said they were unable to assist. Luckily, the hotel, the Chivel in Edinburgh, was extremely kind & accommodating as it was our honeymoon & allowed us to book a night at the end of our trip for a reduced rate. This, again, being another cost we had to endure. After our stay in Edinburgh, we got into our rental car and headed to our second destination, Dundee. While we had a beautiful ride to Dundee, the town itself was not anywhere anyone would want to stay on their honeymoon. It was full of graffiti with several homeless people on the corners. It had none of the charm or elegance Edinburgh had had. The hotel was kind of clean and very dark. Given the the run down town and dark hotel, we opted to leave Dundee and drive to St. Andrews. We did not feel safe being out in the town past dark with the types of people we were seeing out during the day. After we drove to St. Andrews, we found a lovely, clean, elegant hotel and decided to yet again, eat the cost of the new hotel. We were so frustrated with Costco at this point that we did not even want to try to waste our time on the phone with them because they hadn’t been able to help with any of of issues throughout the trip. We ended up spending $2,500 more than we anticipated secondary to delayed flights, transportation and new hotel rooms. To say we are frustrated would be an understatement. My husband and I will never use Costco Travel or recommend it to anyone, again. This trip would have been much more affordable and easier to deal with complications if we would have booked everything on our own.

We decided to book with Costco travel for our trip to Disneyland. We booked ourselves and our 2 sons families because of the "bonus of $145.00 gift card (to be used in Disneyland) for each family. When we arrived we all tried to find where Costco travel put our gift card. We looked so hard to try to find our gift cards to no avail. When we got back home, I called Costco Travel and explained our situation. The customer service person said "we have had this complaint before". She explained where it was hiding. I asked her if could we still use it? She said "yes but only on the Disney online store". I looked at the site and decided I would get back to it when I caught up from our vacation. When I went back to it.....it was gone!!! Again I called Costco Travel and was told "Yes, they do disappear" The Costco rep never explained this to me. She gave me an email to explain our situation and they would get back to me. It's now been over two weeks and no word yet. I called Costco Travel and they said "Just keep waiting, they have a lot of these to settle". Wow really Costco Travel I believe you are deceiving people of their gift cards. Put a new heading for your gift cart right up front so everyone can find it while still at Disneyland. I'm sure many other people have had this problem and Costco does nothing to fix it. Poor practices and service.

F@#k costco travel.. Don't use them ever.. They suck.. #neveragain #suckit

We got the "New York City: Your Way Hotel and Airfare Package," which includes air travel, hotel stay and airport/hotel ground transportation. Sheraton New York Times Square Hotel had no record of our room reservation when we arrived. Thankfully, the clerk at the desk gave us an upgraded room, since that was all that was available. I had been sure to download the Alaska Airlines app and made sure that my Costco booking was in their system and we were able to select seats through the Alaska app. I also confirmed the New York ground transportation, getting to talk directly with the drivers. However, I should have called the hotel in New York to confirm that the registration was in their system and avoid being confronted with possibly having to scramble for alternate accommodations in a busy area. But someone buying a travel package should not have to do that much footwork of confirming reservations which each individual vendor. Thank goodness that clerk at the Sheraton got us a room!