Costa SunglassesReviews of costadelmar.com

I own two pair of Costa Sunglasses, and purchased one for my wife. Sadly I have been waiting in the chat function for nearly 2.5 hours. They say this is the quickest way to get a response and the phone number just tells you to chat with them or email. No one is manning the phones there. I only need two nose pads for my sunglasses, they act like there is a place to order them online and there isn't. As big as Luxottica is, you would think they would have a larger customer service department. For the love of Pete put a drop down for nose pads and my wife's sunglasses come up, but no way to get the lens for them. Seriously not going to buy from them again.

Costa will not warranty anything anymore. Warranty website will not accept any address you put in. Submitted service ticket a week ago. Nothing crickets is all I hear. My Costas were my favorite sunglasses I've had. I will never buy another set. I do not expect to get replacement for free. But at least allow me to even send them back and get a quote. Customer service is non exsistant. David

Costa has become trash. I purchased my 4th pair (loved my other ones) for "quality" and "warranty". Received neither with this pair. Rubber nose piece on my $240 pair of 480 glass salt break deteriorated. They offered me plastic lenses in different frames....must be what they can't sell and have overstock on. Requested a like item and got ghosted by the warranty department. I fish a lot in Florida. Need my glasses, not this crappy treatment and hassle. I know the glasses were expensive but I felt I was getting more than just glasses with the warranty. Boy was I wrong. Smith optics here I come. See ya costa. I will share my experience with my fellow anglers- who have been telling me for a while that Costa is junk. They were right all along.

Warranty replaced my sunglasses ,only problem new ones suck. Used to be great for fishing and really reduced glare. Now no polarization. Sun seems to come right through. Cannot demarcate sandbars like I used to. 580 lenses too!!! Should be great, but not so anymore. Do not buy!

Received a gift of $250 pair of glasses from costadelmar. They weren’t my style or sized right so I called to exchange them. Customer service said sorry, we can’t do exchanges! Lol. What?? $250 plastic lens sunglasses and you can’t exchange unused glasses? I didn’t ask for money back, just an exchange. The rep didn’t really even care. What a scam this company is running.

Absolutely horrible warranty and customer service. Had one pair that scratched way too easily and no warranty. One pair that fell to the floor of the boat, cracking the lens and the best they would do is replace the lens for $169. It was not even a prescription lens and the glasses were less than a year old. I don’t mind paying over $200 for a pair of sunglasses but I’ll stick to companies that stand behind their products from now on. I was dumb enough to buy two pairs of these, never again though. I’ll stick with Oakleys from now on...

Costa has the best warranty Costa warranted a pair of four year old sunglasses with no arguments. Customer service agents were very polite and took care of the whole process extremely fast. I see other people complaining about the warranty and the sunglasses that they offered for the replacement. All I did was ask if I could upgrade the sunglasses to a different pair and pay the difference. They said no problem and gave me a gift card code for more than I needed to get any pair on the website.

I purchased 3 pairs of glasses in various colors of frames and lenses. Over the years I had two pairs on which the rubber failed. The first pair were camouflage with grey lenses; I had to accept a black frame replacement with blue lenses. Later I returned a pair with an olive teak frame and green lenses and I had to accept a black frame with blue lenses. I now own three costas with the exact frame and lens combination because Costa’s warranty service is terrible. I used to love Costa but they are not what they once were.