Costa SunglassesReviews of costadelmar.com

I've been a big fan of Costa over the years, owned at least 9 pairs dating back to the early 2000's. No longer. Had a warranty issue about 3 years ago, was able to speak to rep quickly and the repairs were handled quickly with a small shipping expense on my end. Recently tried to make a warranty claim on a pair purchased just over a year ago (frames were bent, my assumption was from being in a hot vehicle as they were just crooked on my face one day, which is kind of crazy given they were a $250 pair of glasses..). Couldn't get ahold of anyone so I went through the lengthy online process. The response I received said this is not covered under their warranty but they recommended that I go to Lenscrafters and they could fix the frames. I called Lenscrafters assuming there was some type of corporate partnership, which there was not. Lenscrafters does have a policy to fix glasses free of charge evidently, but for all manufacturers and not Costa specifically. Crazy that Costa would use this as their "repair center"... In addition to warranty issues, I feel the quality has gone down for some reason. I purchased a pair of Tuna Alley's with the glass lenses. Just lik a pair I had in the past, but overall the glasses just feel "cheaper" and were not the same. Extremely frustrating. Needless to say, they will no longer be getting my business. Looking at Maui Jim's for my next pair.

I have bought over 10 pairs of costas as I fish a lot and on the water. Loved the glasses and have lost quite a few 🤦🏼‍♂️ I recently tried to send in for repair on two pairs (first time ever making a claim), because the lenses broke. They told me both were out of warranty (one I purchased 5 months ago in March). They quoted me the price for new glasses. Worst customer care I have seen in a long time. I’ve heard they use to have good repair, but not any longer. Best to buy different glasses in my opinion. Hope this helps

I don’t know how so many people have terrible experiences with the Costa warranty. I have a pair of Cat Cay’s that the frames stretched out to the side, making them fit loose on my face at the ear pieces and caused the glass lens to crack. Contacted Costa online through the warranty/repair service link, and I figured I would have to at least pay for a new pair of lenses but possibly they’d cover the frame. Filled out the info, took the pictures of the frames and lenses, sent it their way. Took 2 days for them to get back to me saying it was covered under warranty and they would send me a new pair of the same model, just had to print off the return label and send them the defective ones. Just got my new pair of Cat Cays with the glass lenses today and could not be happier. The entire process took about 10 days. Kudos to you Costa!

I have owned 4 pairs of Costa sun glasses. I like the fit and look BUT THE WARRANTY IS TERRIBLE . You have to jump three hours of third party hoops and warranty questions and now has gotten worse. My 1st pair I lost after a few months so shame on me. I have 2 pairs now with frame defects , the nose rubber fell off the frame and they are unusable. After jumping through the hoops and picture sanding and warranty nonsense I was sent a coupon to pick out of three different pairs of glasses nothing close to the ones I had or the money I had spent. Very dissatisfied to say the least when you spend $200 on a set of Sunglasses with a lifetime warranty you would think that when something is wrong with them they would take care of you what is directly opposite they are just in it for the moneyThe company is not any for a long walk or a good reputation at all.

I've owned Costa Glasses for many years and had no problem with warranty or repairs. They've sold the company and offer limited or no repairs. I called and they wouldn't repair my glasses. Don't go through the website process because it's a waste of time. Worst service ever. Filled out all this and included photos as requested and they sent back a note saying they don't service the glasses any more. I'll shop somewhere else for glasses. I recommend Ocean Waves in Jax Bch. They have awesome service.

I have been wearing Costa sunglasses for many years, however after my most recent experience I will never purchase another pair. My wife got me a pair of $250 Costa's for Father's day and in about a week the left glass lens cracked when I spread the arms to put them on. I have two other pairs I have had for years that still look new due to fact that I take care of my stuff & I always keep a C-srap on them. I never do anything strenuous to cause them to break. There are zero scratches or dings on them that indicates I didn't drop them or accidentally damage them in anyway. Costa claimed that it was not defective and sent me an offer of $125 to replace the left lens. Apparently you can't call Costa anymore and speak with someone, you now have to submit everything online. I have been a Costa customer for a long time, however they will never get our business again due to their lack of standing behind their product and customer service. Thankfully Hibbits Sports stood behind their warranty and replaced my sunglasses by sending me a new pair.

I bought a pair of Costa del Mar sunglasses (Southpoint, glass lenses, polarized), and the plastic frame broke within a year. These sunglasses cost a fortune, but I figured the "lifetime warranty" made them worth it. I filed a warranty claim, and they offered to replace the glasses with an ugly model that looked nothing at all like the original. They do not even have parts for the original model. They have an "F" rating on the BBB site. You've been warned.

I purchased a pair of sunglasses and received the wrong style. They were not what I ordered at all. Costa would not let me return them and said they would give me a $5 dollar credit on my next purchase. I’m so mad at this company. I will continue to light them up on social media moving forward. Please don’t ever give your money to this company. Thank you!