Lonnie M.
By far and away the most aggravating…
By far and away the most aggravating company i have had to deal with during an already difficult life situation. My parents, both 85 years old had to be placed into longterm care for a variety of health issue. Was told my Dad, who had worked his entire life exceeded the income threshold for medicade. Because of his income, I was advised to transfer ownership of his life insurance policies to my mom to get them both within the income guidelines. Started the process in March of 2026, received the required forms, filled them out and upliaded them to the site along with the required copies of the power of attorney form. After a couple weeks, I called to aquire a status as the medicaid window was closing. I was advised they didnt receive them and I should fax them over. Advised my customer service represantive they were uploaded to the "contact us" section of their website. Faxed them anyway in the hope of acheiving resolution. Few more weeks go by, still no answer, contact customer service again, advised they needed power of attorney forms. Advised they were faxed again advised they did not receive them. Long story short, we missed the medicaid application deadline and are now required to "self pay" the entire amout because of the gross incompetence of this company. Fast forward to July 2026 and I still have no resolution on the transfer and received an email today again requesting a copy of the forms and power of attorney that i have sent, emailed, faxed and uploaded no less than 8 times. If you are considering doing buisness with this company, I beg you to reconsider for the sanity of those representing your best interest in the future. I have never written a review before in my life but I am hopeful my aggravation can save someone from making a huge mistake. Lonnie Miller
Response from Corebridge FinancialJul 21, 2026
Hello Lonnie, thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating this must have been. We’re sorry we weren’t able to connect with you here on Trustpilot. If you still need support, please visit www.corebridgefinancial.com/support and select the product type that applies to your situation so the appropriate team can assist. To help protect your privacy, please don’t include personal information in a public reply.


