Corebridge FinancialReviews of corebridgefinancial.com

Bad information given to me by a customer service representative which caused my payout to be delayed. I was told to go on the internet and l could change my email address so that I could put in my banking information to receive my payment. Once I had done that, I was directed back to the telephone number that l had originally called and was still unable to put my banking information in. I later found out the information given by the first customer service representative was wrong because once I change my email, it would take 60 days before I could put in my banking information in. In 2026. there's no reason for that. There is no reason for someone that is supposed to be skilled in customer service to give out bad information. I very disappointed. Would not recommend to anyone.

These people are a scam please save yourself a headache and put your money somewhere else. As far as dealing with customer service they have been nice but also train to stall and tel you the same rehearse script each week saying they will follow back up and never do. I asked the rep for an email explaining the conversation we had so I can have for my records and he told me he wasn't allowed to thats another department that might not even exist. I said I'm not asking you to approve anything its already approved I just need confirmation still a no.I was told it could take up to 10 weeks to send the funds out. Its been more than 3 months and its the same scripted excuse still waiting on a third party. My suggestion to anyone getting in bed with this company be careful. Its not that hard I asked them if anything is missing that I need to fill out they said no everything is fine. Three of us out of five sent the info at the same time and only one person received funds and one after us. I'm not understanding if my paper work was right next to my siblings why wasn't the other portions sent. I usually don't leave negative reviews so this has taken a lot.

I am extremely dissatisfied with my recent experience with Corebridge. I contacted Corebridge earlier today about accessing my retirement funds after leaving state employment. During my initial call, Carmen, asked me to only verify my Zip code. When the Zip code did not match the information in Corebridge's system, she stated she could not verify me or provide me with any information and directed me to contact my plan administrator to "send over updated information". I subsequently contacted the Department of Health and spoke with the director of HR. The HR director advised me that the Department of Health had in fact submitted my correct and current information to Corebridge. I called Corebridge again and spoke with another representative. This time I was verified. During this conversation, I learned that my Corebridge account still contained an address, state, phone number and email information dating back 12 years ago. My concern is why the current information provided by my employer is not reflected on my exisiting Corebridge account. If my employer submitted my updated information, I do not understand why Corebridge's account reflected outdated demographic information that is 12 years old. The initial representative's (Carmen) poorly handled this call. Rather than being offered additional methods to verify identity, I was simply told that I could not be verified becuase my Zip code did not match an address supplied by a completely different employer 12 years ago. The account from the previous employer had been closed for several years. I had to spend a considerable amount of time contacting the Department of Health and ultimately reaching the HR director before contacting Corebridge again. What should have been a straightforward request became a lenghty process involving escalation to senior HR personnel. I believe Corebridge should review how employer submitted demographic information is received and updated to exisitng accounts, particularly when the account information is several years old.

IMO This is a horrible company. it's absolutely shameful my fiance's school system uses this company for their 403Bs. He retired a couple of years ago (so he doesn't need the plan administrators permission) and is trying to rollover his account to a different financial institution and they throw up roadblock after roadblock with customer service who is either incompetent or just instructed to keep client's money at any cost. I truly believe they are hoping he'll just give up and leave his money there. The other company he has a 403B with gave him no problem with the rollover. I am considering contacting our State Attorney General as well as the BBB

I spent 58 minutes on the phone trying to resolve an issue with my retirement account. The customer service representative’s English was extremely difficult to understand. I asked for a supervisor but the supervisor was also difficult to understand and was rude during the call. This was one of the most frustrating customer service experiences I’ve had.

Have been a customer for decades (when AIG moved to Corebridge), yet this year received no email or snail mail communication regarding annual payment due date of bill - until suddenly getting one email notifying account has lapsed payment. No email was ever sent notifying of secure messages waiting in portal until after the fact. Back up contacts provided and set up for the express purpose of being notified should this situation ever occur also did not receive any notification. Company claims both emails were sent and multiple physical notices were mailed to the home but this is not true - nothing ever was mailed or sent. Nothing went to spam. Nothing sent to the home. Have had this policy for decades with no major issues. Call to customer service was answered by someone with a heavy accent that was too difficult to understand over the phone. In addition, the site is not the easiest to navigate, especially using the app via phone where I could not get to where I needed to check. Very upset and not feeling very secure about Corebridge Financial.

Core Bridge is an incompetent company. They did not handle my surrender of insurance policy in a timely or correct manner. I lost my health insurance because of their incompetence.

Absolutely the worst financial institution I’ve dealt with. Outdated processes, little to no guidance and inexperienced staff makes my death claim almost impossible. Will move assets to another platform ASAP.