Corebridge FinancialReviews of corebridgefinancial.com

If there was a negative number I would give it. They are the worst company I have dealt with, and I have dealt with many. Every time I call they come up with a problem that delays my payment. And it is my own money that I’m taking a loan from, not theirs! And I was going to pay back my own money. Not very helpful, it’s like the current agent does not know what is going on with what has transpired previously. And every time I call it takes at least an hour on the phone to get an answer, which is usually “we will call you back if it has been approved “. The icing to the cake? They call me back at 5 in the morning! I have documentation with names of all my calls so they can’t deny anything. DO NOT DEAL WITH THIS COMPANY UNLESS YOU WISH TO TORTURE YOURSELF!

I did have an issue with them, after their customer service rep contacted me after initial review the policy was immediately in underwriting and paid out ..I'll give this customer service agent her due and she promptly fixed my issue ..thank you ..their other customer service ppl were not as helpful that's why I'm only doing a 3 star.

Wish I could give a 0 star. Their website is absolutely terrible. I can never get on the website. It always says that my phone has been blocked from their website for whatever reason so I have to go on a private browser . And then just now when I logged in, I had absolutely no information under my account. Literally nothing was there.Their payment processing system is the worst. I haven’t had this life insurance policy for that long so I’m thinking I’m probably just gonna switch companies.

Honestly just being able to talk to a person every time I called. From the beginning the initial process of filing the claim something I’ve never done was made easy for me during an already difficult situation. Everyone I spoke with was very helpful and clear on what to do and how to fill out the paperwork. What delayed the process was on my end the funeral home that was recommended to me was an awful experience so the death certificate took longer than expected but once i received it and submitted the paperwork it only took 7-10 business days for them to receive and review it and from that it only took days for me to receive our life insurance payment. Truly blessed that this process was pretty straightforward. Thank you Corbridge financial.

The first time I tried to call customer service the agent pretended she couldn't hear me but coincidentally every time I pressed a 0 she said hello again but nothing had changed after 4 times of this I said Yeah I think you can hear me. She seemed panicked and hung up. Yup it was 5 minutes to 5pm. She probably just didn't want to take the call. The second time I called, agent did not escalate me to manager who had ability to forward my issue's process- total run around followed by a bill even though I said I never approved renewal nor received notice of auto renewal; she asked my address and I told her to tell me what address they had on file but she refused and wanted me to tell her. I could hear her keyboarding as soon as I told her. I suspect they had an old address and know I never received auto-renewal but she said they sent it. HOWEVER, I never received anything. She said it was not registered mail either. She said I would get 1 of 3 months back but I have yet to get any refund to my bank account. I requested 3 months refund and have not gotten anything back. The third time I called I was finally escalated to a manager who said he had capability to cancel policy and escalate even higher for review for full refund. He said my account showed as cancelled and it would take 2 days for review and 5 business days for a check with refund; a few minutes later he said it's 5-10 business days for review/check; a few minutes later he said it's 10 days for review/refund. A few days after that, I get a letter in the mail saying I have a payment due early May, literally after they deducted at the end of previous month!!! It all is very sketchy, unethical business practice & I am conferring with my attorney on legality. I demand my refund as I did not authorize an auto-renewal.

The application and the process did not take long.

Man I wish I would have read the reviews for AGL before investing over $20K over the last decade as a loyal customer with a company that may honestly, not even exist! The ONLY way they allow you to communicate with them is via fax (sketchy!), you can never get an answer or resolution - even when you "escalate" your call to a supervisor (sketchy!), every action or inaction on their side seems to be the fault of their anonymous "underwriting department" (SO sketchy!), and on top of the 30+ minute hold times to speak to a supervisor, I was hung up on three times! Thank god I didn't die with this plan, leaving my family members to deal with this ridiculous nightmare! If you're looking for insurance, look elsewhere...and if you already think you're covered - think again!

Corebridge was awful. The process is complex and when I made a mistake and had to send in new corrected documents, they put my claim back to square one, which is another 10 days to process. It took six weeks to process, which continual calling to check (always to a call center, I never spoke to a claim processor) and I still haven't received the check. Turns out they do not have a tracking number -- they send a sizeable check through the regular mail service WITHOUT a tracking number! So not trust your family's insurance policies with this terrible company.