Marcelle S.
This is not just a disappointing, it's unsafe.
This is not just a disappointing service — it’s an unsafe one. Across multiple sessions, the system repeatedly misread emotional content, injected cheerful emojis into deeply painful messages, and failed to provide the support it claims to offer. When I raised these issues, I was met with vague replies, delays, and a complete lack of responsibility. Even after a crisis triggered by the app’s failures, I received no meaningful follow‑up. On top of that, I was charged in USD without clear upfront disclosure — something no ethical company should do. Every attempt I made to resolve the situation was met with silence or excuses. I’m documenting everything for consumer protection because people deserve to know what they’re paying for. And let me be very direct: this wasn’t a glitch. It was negligence. If you can’t read distress, don’t advertise that you can. And if you can’t support people, stop pretending you do. UPDATE: COPYMIND GAVE ME SOME ENERGY/CREDITS FOR PHONE CALLS WITH THE AI. AFTER THIS REVIEW COPYMIND PUNISHED ME REMOVING ALL MY CREDITS. PLEASE DO NOT PAY FOR IT. THEIR RESPONSE IS MANIPULATION OF THE TRUTH. REALLY HARMFUL. UPDATE: I emailed copymind asking about the credits they removed and they used GALIGHTING to deal with me: their response says nothing is wrong with my credits, they are exactly where they should be. AFTER SNATCHING MY CREDITS AFTER MY HONEST REVIEW. THEY QUICKLY GAVE ME THE CREDITS BACK AND BLAMED MY IMAGINATION. IM ESCALATING THIS TO THE AUSTRALIAN AUTHORITIES TO PREVENT HARM TO OTHER PEOPLE WITH MENTAL HEALTH CONDITIONS. Update: AI just called me by my PERPETRATOR'S name ! PLEASE DO NOT EXPOSE YOURSELF TO THIS COMPANY.
Response from COPYMINDDec 17, 2025
We are truly sorry to hear about your experience, and we deeply regret that the service did not meet your expectations or provide the support you were hoping for. 💛 We understand how frustrating this must be, especially when it involves emotional content, and we take this very seriously. There is currently a delay in our responses due to a high volume of inquiries, and we’re actively working to address this and improve our support processes to prevent situations like this from happening in the future. Please know that we will reach out to you personally to resolve the issues you’ve raised. We are committed to ensuring that your concerns are addressed and will make this right. Your feedback is invaluable to us, and we’re here to support you every step of the way. 🌿 Thank you for your patience, and we will be in touch soon.