COPYMINDReviews of copymind.me

Response from COPYMINDOct 16, 2026

Thank you for sharing your feedback. We’re sorry this process has been so frustrating, and we’d like to clear up some confusion. Every user can cancel their subscription directly from their account at any time by going to the account: Profile → Manage Billing → Subscription → Cancel. Our support team can also assist with cancellation requests. While we do use AI to help our support team, requests are also reviewed and handled by human team members. From what you’ve described, it seems that the subscription is connected to a different email address, which means we first need to locate it before we can take action on it. Please send our support team the requested account details so we can identify the correct subscription and help resolve this as quickly as possible. We genuinely want to get this sorted out for you.

Response from COPYMINDOct 16, 2026

Thank you for sharing this feedback. We’re truly sorry to hear about what you’ve been going through, especially during such a difficult time with your family. We take privacy very seriously. Our company does not sell your personal data, and our team does not have access to your private conversations with your AI Twin. You can find more information about how data is handled in our Privacy Policy: https://copymind.me/privacy-policy. Regarding Google browsing history, this is controlled by the browser and device being used rather than by COPYMIND. For additional privacy on a shared device, you can use private/incognito browsing or our app. We’d also like to clarify the energy system, as we understand how the wording may have caused confusion. As our support team previously explained after checking your account, energy replenishes up to 100 each day — it does not add 100 points to your existing balance. For example, if 30 energy remains, 70 is added to bring the balance back to 100. This is also explained on the platform and in our FAQ: https://copymind.me/faq. We appreciate you raising these concerns, and if anything about privacy or energy still feels unclear, please reach out to our support team. We’ll be glad to clarify it with you.

Response from COPYMINDSep 4, 2026

Lamentamos mucho su frustración. Tenga en cuenta que no podemos procesar ningún pago sin previo acuerdo. Para adquirir una prueba, deberá ingresar manualmente su correo electrónico y datos de facturación, lo que confirma su aceptación de los términos de la suscripción. Siempre le proporcionamos todos los detalles de la suscripción, incluyendo la fecha de renovación y el costo, en su correo electrónico de bienvenida y los mantenemos accesibles en la configuración de su cuenta en todo momento. Lamentamos sinceramente si los términos de la suscripción no fueron claros anteriormente. Cada usuario puede cancelar su suscripción en cualquier momento a través de la configuración de su cuenta o contactando a nuestro equipo de soporte, donde también puede solicitar un reembolso. Revisamos nuestros datos del sistema y no encontramos ninguna solicitud de soporte previa de su parte. Por este motivo, nos hemos comunicado directamente con usted para ayudarle a resolver este problema. ¡Esperamos su respuesta para poder brindarle más asistencia!

Response from COPYMINDSep 3, 2026

Es tut uns sehr leid, dass diese Situation Ihnen Unannehmlichkeiten bereitet hat, und wir verstehen, wie beunruhigend das für Sie war. Wir haben in enger Zusammenarbeit mit unserem Zahlungsanbieter das Konto und die E-Mail-Adresse ermittelt, die mit Ihren Abbuchungen verknüpft sind. Um einen Nutzer sicher zu identifizieren und Ihre Anfrage in unserem System bearbeiten zu können, müssen wir die Abbuchungen der registrierten E-Mail-Adresse des Kontos zuordnen. Wir entschuldigen uns für die Wartezeit und danken Ihnen herzlich für Ihre Geduld. Wir haben Sie soeben per E-Mail über den aktuellen Stand und die endgültige Lösung informiert und hoffen, dass Ihr Anliegen nun vollständig geklärt ist. Vielen Dank für Ihre Mitarbeit!

Response from COPYMINDSep 3, 2026

Lamentamos muito que nosso serviço não tenha atendido às suas expectativas. Observe que os usuários podem cancelar a assinatura a qualquer momento diretamente nas configurações da conta ou entrando em contato com nossa equipe de suporte. Verificamos sua conta e confirmamos que sua assinatura já foi cancelada, portanto, não haverá cobranças futuras. Sentimos muito por sua saída, mas desejamos tudo de bom e você será sempre bem-vinda de volta se decidir nos dar outra chance!

Response from COPYMINDSep 3, 2026

We are so sorry to hear about your impression and the frustrating situation you experienced. We want to assure you that our service operates strictly in line with applicable laws and the terms presented and agreed to during registration. When a trial purchase is completed, all subscription terms — including costs and automatic renewals — are clearly provided. We also send these details in your welcome email and keep them accessible in your account settings at all times, though we are truly sorry if the renewal process was not clear earlier. Please allow us to clarify that we technically cannot charge for a canceled subscription or anything you did not agree to. Any user can cancel at any time in their account settings or by contacting our support team, as renewal charges can only process if the subscription remains active. Unfortunately, we cannot identify you as our user in our system right now. Please reach out to our support team with the email address linked to your account so we can take another look and help resolve this for you. We would really appreciate the chance to make this right. Thank you so much for your understanding and cooperation.

Response from COPYMINDSep 3, 2026

We're genuinely sorry for the frustration and confusion this experience has caused. We'd like to clarify that our service operates according to the subscription terms presented and agreed to during purchase. The initial trial starts a subscription with automatic renewal, and we provide the subscription and renewal details in the welcome email as well as in your account. As we explained in our direct communication, the three charges weren't processed by mistake. They were subscription renewals made according to the agreed terms because the subscription hadn't been cancelled before the respective renewal dates. However, you can cancel at any time through your account settings or by contacting our support team to prevent the renewals. We're sorry if this wasn't clear enough earlier. Regarding your refund request, we've been working to process it, but unfortunately there appear to be technical issues connected with the payment provider that are affecting the refund in your case. Please rest assured that we're actively working on resolving this rather than simply delaying or dismissing your request. We've contacted you again with updated information about your case and are looking forward to your reply. We genuinely hope we can get this resolved together. Thank you for your patience.