Spencer S.
I cancelled my account, but still getting billing hits
I cancelled my account, and I am STILL getting billing hits to my card. Their support team DOES not exist. I have sent them all my details, and they are STILL attempting to bill me!
Response from COPYMINDFeb 16, 2026
We’re really sorry for the stress this situation has caused — unexpected charges are understandably upsetting. We genuinely tried to locate your account in order to help, but we were not able to find an active subscription under the email addresses you provided. To investigate and stop any billing, we need the exact email linked to the subscription. Without it, we unfortunately can’t access the correct account. We also want to clarify that deleting an account does not automatically cancel an active subscription, as outlined in our FAQ and Terms of Service. Subscriptions must be canceled separately within the billing settings to stop renewals. Our support team has been responding and trying to assist, and we’re sorry if it felt otherwise. We truly want to resolve this — please reach out again with the correct email address linked to the charges, and we’ll prioritize reviewing it right away.



