COPYMINDReviews of copymind.me

Response from COPYMINDSep 3, 2026

We're truly sorry for the frustration and financial stress this situation has caused. This is never the experience we want anyone to have. We'd like to clarify that we technically cannot continue charging a subscription once it has been cancelled, nor can we process purchases a user hasn't agreed to. Subscriptions can be cancelled at any time through account settings or by contacting our support team. All charges are processed according to the terms presented and agreed to during purchase and applicable laws. What you've described is something we'd genuinely like to investigate. Unfortunately, we can't identify your account from this review alone, so we're unable to verify what happened with these payments yet. Please provide our support team with the email address linked to your account so we can locate it, review the charges and cancellation history, and help resolve this properly. We're sorry this has been so frustrating and would really appreciate the opportunity to look into it and make things right.

Response from COPYMINDSep 3, 2026

Ci dispiace che tu abbia avuto questa impressione e che la procedura di prezzi o di cancellazione non ti sia sembrata chiara. Desideriamo rassicurarti sul fatto che non possiamo addebitarti nulla che l'utente non abbia esplicitamente accettato. Tutti i prodotti e i servizi opzionali sono visualizzati con il relativo prezzo e l'opzione per rifiutare, e gli acquisti richiedono una conferma esplicita. Non è previsto alcun abbonamento automatico a servizi aggiuntivi. Puoi inoltre cancellare il tuo abbonamento in qualsiasi momento tramite le impostazioni del tuo account o contattando il nostro team di supporto. Dopo aver verificato i nostri archivi, non abbiamo trovato precedenti tentativi di cancellazione o richieste di assistenza dall'indirizzo email associato al tuo account. Abbiamo provveduto alla cancellazione del rinnovo dell'abbonamento, quindi non ci saranno ulteriori addebiti. Grazie per aver condiviso la tua esperienza. Terremo conto del tuo feedback per continuare a migliorare la chiarezza e la facilità d'uso del nostro servizio.

Response from COPYMINDSep 3, 2026

We're deeply sorry you were left with this impression and for the frustration you've experienced. We're also genuinely sorry to hear about your sister. Please accept our sincere condolences. We'd like to clarify that our service operates according to the terms presented and agreed to during purchase, and all charges are processed in accordance with those terms and applicable laws. We also cannot charge for something a user hasn't explicitly agreed to. Optional add-ons are presented separately with clear pricing and an option to decline, and require an explicit confirmation before purchase. We're sorry if your experience felt different. We always do our best to follow through on our users' requests, so what you've described regarding the refund is concerning to us, and we'd like to investigate it carefully. Unfortunately, we can't identify your account from this review alone. Please provide our support team with the email address linked to your account so we can review the refund history and determine what happened. We'd genuinely appreciate the opportunity to look into this again and make things right. Thank you for your cooperation.

Response from COPYMINDSep 3, 2026

We're sorry you were left with this impression, and we sincerely apologize for the time it has taken to resolve your case. Since we weren't initially able to obtain the email address linked to your account, our team needed additional time to locate it using the information available. Thank you for your patience while we investigated. We'd also like to clarify that our service operates according to the terms presented and agreed to during registration, and all charges are processed in accordance with those terms and applicable laws. Throughout this process, our team has been actively investigating your case and providing updates. We've now sent you another update and processed your refund request, as confirmed directly to you. We genuinely hope we can bring this matter to an amicable resolution and appreciate your cooperation throughout. We look forward to your reply.