Cooper CasesReviews of coopercases.com

Response from Cooper CasesJul 27, 2020

Hola Nayeli, Lamento traducir esta publicación con Google Translate. Lamentablemente, no contamos con el personal adecuado para responder a las solicitudes que recibimos en su idioma. Al menos, todavía no, así que le responderemos en inglés. Gracias por la revisión y lamento que te hayas sentido así hacia nosotros. Actualmente no tenemos los medios de envío a una dirección de México debido al peso del producto y los problemas de importación. Nos contactamos con usted dentro de las 24 horas posteriores a la fecha en que se realizó el pedido para explicar la situación. Quizás nuestro correo electrónico fue directamente a sus carpetas de spam. Encuentre el tiempo para verificar esto. Aunque el pedido no salió como se esperaba, todavía esperamos hacer negocios con usted en el futuro. Le escribo directamente con la esperanza de aliviar su experiencia de compra con nosotros. Espero tu respuesta. Atentamente, Erma Cooper Cases - Jefe de soporte

Response from Cooper CasesJul 23, 2020

Hello Arthur, Thanks for the review and I am sorry you felt this way towards us. Indeed it is beyond worse than not getting any responses as well. I agree it would be appalling. We do not ship to PO Box addresses so I contacted you within four days from when the order was placed in the hopes of getting a physical address with no joy. As I have not received any responses from you within the timeframe, I was forced to cancel the order. Please find my email in your inbox or spam folders. We are very committed to providing the service our valued clients deserve like yourself. As much as we want to fulfill our obligation as the seller, we also need your cooperation to get an order successfully shipped. Though the order did not go as expected, we are still hoping to do business with you in the future. Please do not hesitate to contact us again if you have any further questions. Best regards, Erma Cooper Cases - Head of Support

Response from Cooper CasesJul 22, 2020

Hi Agafe, Thank you for the product feedback. Your opinion about our business is kind of a big deal for us. So thank you very much again for being a loyal, superstar customer! ⭐️ Write to us the next time you will want to buy again, and we will provide you with the best possible deals and options that you will not find online. Thank you once again for your ecstatic words. Best regards, Erma Cooper Cases - Head of Support

Response from Cooper CasesJul 8, 2020

Hello Michael, Thanks for your review and I am sorry for any miscommunication about your canceled order. I want to bring you back to the email we first sent you, where we have explicitly mentioned that the product you wish to purchase is discontinued for upgrade purposes. Moreover, there was no other way or option to ship the order as we do not have inventory in our Canada and International warehouse. I am writing to you again to provide more information. I hope to hear back from you so we can discuss the matter further and provide options to alleviate your buying experience and give you peace of mind. Best regards, Erma Cooper Cases - Head of Support

Response from Cooper CasesJul 4, 2020

Hello DarMar, Thank you for leaving us with sparkling stars despite the challenges we were facing caused by the pandemic disruption. What matters most is that you are happy with the purchase and I truly appreciate it. Despite these challenging times, we are doing the best we can, given the logistics options available on the given day. If you need anything assistance, send us an email and we’ll send you some tips. Best regards, Rafhael Customer Support Specialist

Response from Cooper CasesJul 2, 2020

Hi MJ, It always makes me (and the whole team) super excited when customers are so happy they tell the world about their buying experience with us. Your satisfaction with the purchase matters most, and I am delighted that our service has been beneficial to you. Thank you for voicing out your thoughts and for being a loyal Cooper Cases customer. Write to us the next time you will want to buy again, and we will provide you with the best possible deals and options that you will not find online. Best regards, Erma Cooper Cases - Head of Support

Response from Cooper CasesJul 1, 2020

Hello Jakub, I really appreciate you leaving us with sparkling stars and that your little love one loves the rugged case. Your positive words are a confirmation of the dedication we put in every work we do. It made us all happy. Our company values put customer satisfaction as the top priority, and we are very committed to our valued clients like you. Thank you for giving us this proverbial pat on the back, you've made our day! We will strive to deliver exceptional experiences consistently. Best regards, Erma Cooper Cases - Head of Support

Response from Cooper CasesJul 1, 2020

Hi David, Thanks for your review. I always make sure to spread the word of such nice feedbacks with our team at Cooper Cases. We focus our work on ensuring that you are happy not only with the product but also with the service. Our goal is to reach that customer satisfaction by offering superb communication. If you need anything assistance, send us an email, and we’ll happily jump in and offer help. Thank you again for your business! Best regards, Erma Cooper Cases - Head of Support