Mike
Very Satisfied
I am very satisfied with the quality of the product and the service from this company. I would recommend them to a friend.
Response from Cooper CasesMar 2, 2021
Hello Mike, Thank you for the feedback. I am sorry to read about the shipping holdups of your order. I can confirm that your order was fulfilled and dispatched within 24 hours from when this is placed. All carriers are experiencing unprecedented volume increases and limited employee availability due to more strict COVID safety restrictions. As a result, your order experiences gaps and delays in tracking event updates. Unfortunately, since so much time has passed without delivery, at this point, we suspect your parcel was probably lost. Please accept our sincere apologies for this situation and any inconvenience this may have caused. We send several hundred shipments daily, and lost packages are rare, but these mishaps can still happen. Regardless, we take full responsibility for this issue. Providing a great customer experience is very important to us, and we want to take full responsibility for this issue as your peace of mind is our topmost priority. I understand the current situation is not an excuse to delay your order's delivery. I have reached out to you via email to provide more information and layout a convenient resolution. I am looking forward to hearing back from you. Best regards, Rafhael Customer Support Specialist Cooper Cases