CoolspodReviews of coolspod.com

Response from CoolspodJan 3, 2022

OMG!! We are so sorry to hear that :(( Could you let us know more via the email to help us resolve this error? Thank you

Response from CoolspodDec 28, 2021

We are so sorry to hear that this item was made you unsatisfied. However, this item is a flat ornament with a 3D design, the material is acrylic, you can check more details on our description. During the high season, the shipping unit has been overloading and is pushing every day to get your order in time although we sent out it soon. I can understand how frustrating this must make you feel but we also notice this issue on our website. Please understand for us. We are trying our best every day to make our wonderful customers happy. Thank you

Response from CoolspodDec 25, 2021

Hello We are really sorry that you have had such a bad experience. We understand that you are frustrated and would love to help make it up for you. During the high season of the year, orders are going out by a large volume and mistakes are more likely to happen. About our ornament, it is flat with the 3D design, we also put more details on our website We are doing our best to make it right for lovely customers like you. Thank you for being patient. Lots of love - Coolspod

Response from CoolspodDec 25, 2021

We are really sorry to hear that you haven't received your order yet. Unfortunately, due to increased orders for the Christmas season and the complicated situation of Covid-19, the shipping unit has been overloading and is pushing every day to get your order in time. The respond time is being longer than usual because of the high amount of tickets. Please be patience! Please contact us by our emergency email: [email protected] so we can take care of your issue ASAP. We are trying our best every day to make our wonderful customers happy. Thank you and deeply sorry.