CoolibarReviews of coolibar.com

3.2625 reviews
Clothing & Underwear

Coolibar

About Coolibar

Coolibar offers sun protective clothing, UV protection swimwear, sun hats, and sunscreen that will help protect against the UV rays that cause skin cancer and sunburns.

Coolibar (coolibar.com) has 625 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.

Also known as: coolibar.com
Website: coolibar.com
Category: Clothing & Underwear
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 17% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Coolibar reviews

625 approved reviews, newest moderated first

Linda J Jesselson E.
Sep 8, 2025
User friendly healthy site
Great merch easy to navigate website
Response from CoolibarSep 18, 2025
So glad you have enjoyed the experience, thank you Linda
Janet
Sep 8, 2025
Delayed order
My order has still not arrived. The tracking says that it has not been received by shipper and I have had no notification from Coolibar. Still waiting!
Response from CoolibarSep 9, 2025
Good Morning Janet, we sincerely apologize for the delay in your order. Along with many other retailers we have endured some warehouse delays in recent weeks, but are working hard to resolve the backlog as quickly as possible. I have checked your order and it is packed and ready to be sent hopefully today/tomorrow. Kindest regards, Dan
Carolyn S.
Sep 8, 2025
Horrible customer service.
Horrible customer service.
Response from CoolibarSep 9, 2025
Hi Carolyn, we sincerely apologize for the bad service you have received. Would you be able to share more with me about your case. Kindest regards, Dan
Ann C.
Sep 8, 2025
Asked when my package would arrive and…
Asked when my package would arrive and what carrier, UPS or UPS. I had tracking number for both but both said they had not received the package. I was told he did not know and that you were having trouble with shipping. Did not put me on hold to do any research just repeated himself. As he put it, "Like I said".I ordered on 8-28 still no package no info on what carrier no updates in emails. You have my money since 8/26. Very disappointed. Will be hard pressed to recommend Coolibar to others.
Response from CoolibarSep 9, 2025
Good Morning Ann, we sincerely apologize for the delay in your order. Along with many other retailers we have endured some warehouse delays in recent weeks, but are working hard to resolve the backlog as quickly as possible. I have checked your order and it is packed and ready to be sent hopefully today/tomorrow. Kindest regards, Dan
CAFEY M.
Sep 8, 2025
Extremely Long Shipping Times
I ordered two women’s tops two weeks ago and it still has not been shipped. I called customer service and was informed they have had problems with shipping items and that it can take several weeks to get the items shipped from the warehouse. Had I known the lengthy delivery time, I would not have placed an order.
Response from CoolibarSep 9, 2025
Good Morning Cafey, we sincerely apologize for the delay in your order. Along with many other retailers we have endured some warehouse delays in recent weeks, but are working hard to resolve the backlog as quickly as possible. I have checked your order and it is packed and ready to be sent hopefully today/tomorrow. Kindest regards, Dan
Sherry G.
Sep 6, 2025
I attempted to get a code from Coolibar…
I attempted to get a code from Coolibar for a return. They never sent it to my email. This has happened repeatedly. I returned my items with a copy of my order and my return request, and never got a refund. I’ve attempted to contact Coolibar several times. I got a bot response once, and no follow up. Today I tried again with the same issues for items RETURNED in July of this year!
Response from CoolibarSep 9, 2025
Good Morning Sherry, it saddens me to hear of your frustrations with the return process, would you please be able to share with me your situation? Kindest regards, Dan
Marie S.
Sep 4, 2025
We have not received it yet
We have not received it yet - it was supposed to be delivered today, 9-4-25, but tracking it, UPS says it hasn't received it yet.
Response from CoolibarSep 9, 2025
Good Morning Marie, we sincerely apologize for the delay in your order. Along with many other retailers we have endured some warehouse delays in recent weeks, but are working hard to resolve the backlog as quickly as possible. I have checked your order and it is packed and ready to be sent hopefully today/tomorrow. Kindest regards, Dan
David K.
Sep 2, 2025
Waiting on customer service…
Got a beautiful sun hat for my fiancé she loved it but it’s too big. I didn’t have the packaging for the tags cause I re-wrapped it and I sent you all this in an email and I didn’t get a response. I’ve already purchased another one her size so I’m still waiting for instructions on what we can do about returning the other one my name is David Krantz. My phone number is 516–982–1924. dkw15@ aol.com
Response from CoolibarSep 9, 2025
Good Morning David, I have reviewed you case and have refunded your hat. We are hoping the 2nd hat fits better, which is packed and waiting to be shipped. Kindest regards, Dan

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About Coolibar

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More in Clothing & Underwear

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Coolibar reviews

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Delayed order

Horrible customer service.

Asked when my package would arrive and…

Extremely Long Shipping Times

I attempted to get a code from Coolibar…

We have not received it yet

Waiting on customer service…