Cool FramesReviews of coolframes.com

I purchased my Tiffany&Co eye glasses from Coolframes.com this past month and I am super happy with my purchase. The customer service is great and they match prices which I LOVE. I am happy with my glasses, they are authentic and the prices are reasonable. Definitely cheaper than other sites and the retail stores. I did my research and I found these guys to be legit. Thank you!!

THE GOOD: Great prices, almost $100-$50 cheaper than other sites THE BAD: They sent different frames from what the site shown. They didn't get the prescription correct in both lens. THE UGLY: They admit the frame sent is different than the picture shown BUT it would still be considered CUSTOMER PREFERENCE to swap frames so I would have to pay for shipping to and from the company. It was their policy. I sent them the frames back. They said, it will still take 7-10 business days once they received my return even if they made the mistake, it was their policy. I was told NOT to buy glasses online because they won't get it exactly correct because of my type of prescription, now I believe my optometrist.

I got to Cool Frames looking for good prices and indeed I got the best price after rebates. Usually best prices come with lousy impersonal services and assistance, but that was not the case. All information I needed during process where addressed in a kind and satisfactory way. I will definitely come come back and recommend.

Coolframes price matched the best price I could find. However I ended up paying less overall because of great lens pricing and free shipping. They were so helpful..answering all my questions and making sure I got everything I needed. I will buy from Cool Frames again. Hands down, superior on every level. Even production an dshipping were fast! I was weary of buying prescription glasses online-no more ... As long as I shop with Cool Frames!

"After reading many reviews on other sites about this company taking orders and then notifying the customer that the item was not in stock, I chose to notify the company first to find out if my glasses were in stock before I placed the order. Here is the response I received from [Name]: Dear xxxxxx, The item you've specified is in stock. Please let us know if you are interested in placing an order with us. Thank you [Name] I then placed the order and this is the email I received this morning: You have recently placed an order for a pair of . Unfortunately, after checking our inventory (numerous times), it seems we do not have any more available for immediate shipment. We have contacted and received a tentative availability date of April 6. We apologize for the inconvenience, but we are doing everything within our power to get your order fulfilled as quickly as possible. We would still appreciate the opportunity to complete this order, but we will understand if you decide not to wait and request a cancelation. Please follow the link below to let us know if you prefer to wait or to cancel this order. I would have gladly waited until April 6th to get the glasses but [Name] (to me) blatantly lied to me to get my order in hoping I would just let the order go through and wait. Either way, they have a system that does not work. If she cannot tell what is in stock, she should not make promises that are not true. Their system should automatically show on the website if an item is out of stock. Prices are great. Too bad their operation is not. " Just received this response: Dear xxxxx, At the time of the conversation , theses glasses were in stock. We can confirm that the credit card, you've provided us with , has never been charged. Please let us know how we could assist you further. Thank you [Name] Really? I find it hard to believe that in less than 12 hours, those glasses went out of stock. Now as an owner of multiple companies, I would have told the customer that there is a low amount of items in stock so please hurry, or better yet, I can hold a pair for you. Knowing that this is a potential customer who has been reading not so great things about our company but is trying us out anyway. [Name], you dropped the ball. You could have easily made a new customer if you were just up front about the glasses. Good Lord, so many people in business and yet they have no idea how to run a company.

Exclusive goods,reasonable prices,clearly working team. Bravo Coolframes! Five stars of five! I recommend that all customers

I purchased my new Rayban Frames and single vision lenses, having the Crizal Advance Coating and the Transitions coatings. I had a problem with my lenses initially, and i thought that trying to save a bit of money by purchasing online - just got me. Not so....I received excellent service and Louis from Coolframes took responsibility for a problem I had with my lenses and resolved the issue. This issue was addressed the best it could have been dealing through the mail. I got a great pair of glasses, - the prescription was right-on, at a price i could not get close to through any local office. It was also the best price i found online and the website was one of the easiest to navigate. Great communication and customer service from Coolframes. I highly recommend them and would purchase again.

I am a big big internet shopper and quite discriminatory. Their Sales Rep Louis was very helpful and replied quickly to each of my emails. My new Randy Jackson 3000 is Awesome. Great fit, polycarbonate, and progressive lenses. My recommendation....always call and listen to their advise with respect to frame and lenses. What an incredible selection of designer lenses