Cool FramesReviews of coolframes.com

Ordered frames, saved money, delivered fine.

"Over the last few years, I've purchased several eyeglasses from Coolframes. As a physician, specifically a Radiologist, my workflow is highly dependent upon having excellent Rx eyewear (great fitting frames, exceptional prescription lens manufacturing, anti-glare coating, etc). Coolframes delivers 100% of the time. On one occasion, there was a slight error in my order processing, BUT the manager stepped in promptly and addressed all my concerns/issues. In no time, I was sent a new pair and all shipping-related fees were waived. Support staff, both by email and phone correspondence, is bar none...perhaps better than your average brick-and-morter eyeglass merchant. Not only shall I continue to purchase from Coolframes, I'd recommend anyone to their site. Selection is incredible, service is top-notch, and best of all, pricing is extremely competitive."

I have ordered a number of pairs of glasses from Cool Frames and have found their service, knowledge and quality all excellent. I have recently had eye surgery in one eye which really changed my prescription unexpectedly. Their sales staff have been extremely helpful and patient with me as I work through this. I would highly recommend Coolframes!

I placed an order of 2 pairs of glasses with Coolframes online: one pair with free plastic prescription lens and one pair with scratch coating. I included my lens prescription with the order. The order arrived with one pair with my lens prescription while the other pair arrived with manufacturers demo lenses. They never bothered to use my prescription for both pairs. When I notified Coolframes about the error, they insisted that I never gave them a prescription for the free lenses, in spite of my single prescription being included in my initial order. They now stated that the only way to rectify this error was for me to send the glasses back and that I would have to incur all the shipping costs. They insisted that it was my fault - I should have seen on the original bill that these free glasses would not come with a prescription lens. The bill shows this item as eye glasses, but in my opinion should have read "frames only". I had to dish out an extra fee of $80.00 for shipping. I have found Coolframes very hard to deal with and uncompromising, and I do not recommend this company to any of my family or friends.

I was so trepidatious about buying glasses online. What if they weren't right? Are they really the same frames? I can tell you I am so happy I did. I can't tell from a picture what a frame looks like, so I went to a local store, tried on a few dozen pairs and found what I wanted. I then bought those from cool frames. I need prescription lenses and that had me nervous too. I got my prescription from a doc and sent it to cool frames along with my choice of frames. I picked the best Cryzal lenses, scratch resistant and anti glare. They were half the price of my regular optometrist I've used for years. (And that includes the "discounts" the doc gave me for being a regular customer. I had a few issues along the way. Things that weren't CoolFrames fault. The prescription needed tweaking (doctor error), I chose a tint I didn't end up liking. CF took them back twice and redid them. At no extra cost. Talk about service above and beyond! Truly, you can trust them. Every once in a while things go wrong. The mark of a good company is how they handle the issue if it does. I suggest if you get prescription lenses, you have your optometrist measure your pupil distance (or just ask what the PD was on your last pair of lenses). There is no place for it, but ask your doc to measure your old glasses for some kind of curve. They used a little gadget, measure some kind of curve on the lenses, and that affects whether your new script makes you feel like the floor is ten feet below you. I'd never heard of that measurement before, but I'll never suffer through the "you just have to get used to it" funhouse feeling again. My numbers were 3.5 and 3.75 if that helps your doc know what I'm talking about. Even if you don't buy lenses from CoolFrames, have that done. Glasses are so crazy expensive and now I can afford to buy prescription sunglasses as well. Between my husband and I, we saved over $500 on two pairs of glasses with great lenses. (I only ever get the best lenses possible). They weren't overnight as far as speed goes, but they were as fast as the doc's office. At the very least, buy the designer frames from them and save money there and have your local place do the script if you are nervous. But really, two of had great results with this company and mine had some issues. I wouldn't bother to write a review because it is tedious and who am I to tell someone that a product is good. But, this company went so far above and beyond I just had to take the time. Plus, if I can save anyone out there some money, I'll be happy.

It has been 8 weeks and I still don't have my glasses! The first pair I received came in the normal time frame. The sent the wrong color. (I wanted color #3) Apparently the website defaults to color #1 when you go back into it and put in your scrip after saving it to your cart. So that may by my fault for not double checking. Paid the shipping and send back. Couple weeks later I received the next pair. Still the wrong color!!!!! They sent color #2! Now I have been waiting a week for a return label to send these back to get the right ones. It will probably be 10 weeks before I get the right ones.

I wanted a pair of silhouette rimless frames and could not find the frames anywhere in the United States, I saw Coolframes online and called them, a wonderful man named Louis ordered my frames from Austria and customized the lenses for the perfect pair of prescription sunglasess at half the price I would have paid at my optometrist. I will order all my glasses from here from now on, they are the best.

There's a star missing only because I ordered prescription glasses from three other places in the same week, and these were the last I received. Otherwise, I had no trouble whatsoever with this experience. I got a gorgeous Etnia Barcelona frame with prescription lenses shipped to Chicago in about two weeks. I'll definitely order from them again when I want a designer frame for discounted prices. I'll just make sure to choose a faster shipping option next time.