Cool FramesReviews of coolframes.com

No issues. Arrived quickly and packaged properly

Great prices!!

Product was exactly as described. It was well packaged and quickly delivered with no issues.

Delivery took ages, could't locate my parcel, customer service not very helpful, had to pay 25£ customs which I wasn't aware when ordering online from cool frames. Nice glasses but wouldn't order again from this website

Ordered a pair of prescription glasses from this website. They arrived quickly (USA to U.K.) but when they arrived the prescription lenses were loose in the packaging. I contacted their customer service the day that I received the glasses to inform them of the issue and to come to a mutually agreeable solution. Customer service is not at all concerned by the issue. Their solution is for me to pay for my local optician to rectify the issue. They have not apologised or offered to pay for me to get the glasses fixed. At the moment I have an expensive paperweight - without the prescription lenses the glasses are pointless. I have had to badger their customer service for the pitiful replies I have received. I've even asked for the complaint to be passed to a manger - which has been ignored. I would never use this company again, nor would I recommend them either.

So back in October I ordered a beautiful frame that I had previously tried it on in a store. I received the frame in a timely fashion but as soon as I open my precious expensive purchase the frames were deeply scratched. I took photos and contacted customer service. I let them know that they were damaged and if possible at all to get them exchanged?. After some back and forth I decided that 10% off was not worth keeping damaged goods... Early november I shipped the glasses back for exchange. It has been a month and they claim that they did not receive the glasses. WHAT!!! They can't locate them? Are you serious?! These ppl have no concern with your money and dont care. This is unacceptable! I shipped back to the same address that it came from. Where are my glasses????

I bought a nice set of glasses from these wonderful people at an extremely low price. This was something I and everyone can appreciate. The frames are perfect and better than I expected. The lenses are perfect due to prescription upload. I was given the best service ever from Ziggi. The entire process was super smooth and now I have the best glasses ever. Adin Thomas are the construct and they are very good. Could not be happier witht he out come./

Very clear and efficient website. Good value and fast response / communication when delivery time queried. Thanks