Cool FramesReviews of coolframes.com

I had an issue with the frame I purchased and they were not willing to work with me to resolve the matter.

love the frames and ease of doing business with you, thanks.

I have used this company twice and have been very satisfied both times. Easy to order from website. Items were shipped on time and I was notified several times with updates.

Initialnpair came as expected, frames broke under warranty. Warranty rework came back covered in glue. Glue on frames and lenses, the lenses werent properly secured: rattled in frame, corners of lenses scuffed up. If coolframes gets it right this time the review will go up, if not would say 2 stars.

I needed frames right away so I paid extra for 2 day shipping on Monday and received my frames late on Friday because they took 2 days in shop to get my frames ready to be shipped. Not Cool.

I found the website easy to navigate and the total cost affordable. The only thing is when I received my glasses (after nearly a month after I placed the order.. however it was Christmas time so mail was busy I understand) The lenses were the opposite strength than I needed. (+3.25 instead of -3.25) I am not entirely sure how this mistake was made as I am sure I double checked everything I had entered was correct before I pressed submit! I do have to say that I did not include a copy of the actual prescription when I ordered the glasses, which would have been a double check for them I imagine. I emailed customer service and they responded quite quickly saying I could send them back, they would change the lenses I would just have to pay a $10 reprocessing fee and shipping both ways. As I had already spent $200 on these glasses and they were completely useless to me at this point I did send them back and pay the fees. I received my glasses in the mail yesterday and I am very happy with them! Not a bad experience over all, finished product is great just disappointed I had to spend more than I was expecting to

My online experience was fine, but like most providers, the frame specifications did not include the height and the first frame I selected was too short for my progessive lense so I had to exchange my first frame for a second frame and pay an additional handling cost.

Frames were what I wanted and expected. Fit was perfect. Delivery time was good. Thanks again for your help and prices!