Cool Frames Reviews | Read Customer Reviews of coolframes.com

Cool Frames Reviews | Read Customer Reviews of coolframes.com

Cool Frames reviews

4,546 approved reviews, newest moderated first

Carl
Jan 31, 2017
Really Nice Frames
The frames are really nice and were derived on time and as advertised.
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Dave
Jan 31, 2017
Gave my email to a third party
You bother me with emails from third parties begging for reviews, there you go: one star. This company communicates your email against your will. Avoid it. Happy now?
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stephen R.
Jan 31, 2017
transaction
very easy to deal with and helped me save a lot of $$$
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Russ N.
Jan 31, 2017
Cool Company
Cool frames is a cool company. Great selection, very responsive. They are my go to guys for frames.
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Mr A F.
Jan 31, 2017
Very helpful and good delivery.
Very helpful staff Eli and Mia at customer services. CoolFrames helped me find a reasonably rare Holco OnGuard frame. Be warned of United Kingdom customs for international delivery through, although the frame only cost £49 pounds, the customs wanted £12 and ParcelForce wanted £8 handling charge. That's nearly 40% of the cost of the frames. I will use CoolFrames again for hard to find frames in the UK. Cheers.
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Virginia W.
Jan 31, 2017
Revolution 587 Eyeglasses
Love my revolution eyeglasses- they fit and look great!!
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Ross J.
Jan 31, 2017
FEES INCURRED
Ordered for the UK and Royal Mail would not deliver my package until I had paid £16 worth of customs fees. Surprisingly enough this wasn't mentioned by Cool Frames prior to my order!
Response from Cool FramesJan 31, 2017
Hi Ross, I am sorry to hear you are unhappy with your experience. Unfortunately, customs and duties are not controlled by us, but rather by the UK government. That said, we try to keep our prices low enough that even with duty on top, we are still a more affordable option. For your last point, I must respectfully disagree. On the checkout page, prior to completing your order, there is a warning in bold red text that orders to the UK may incur additional charges, in 3 places, and it is also mention in our Policies that you must click on to agree that you have read, in order to complete your order.
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Michael
Jan 28, 2017
My personal Nightmare of online shopping
I placed an order at Coolframes.com because of best price conditions. However, the manufacturing and shipping took 22 days, till I got my delivery, which was much more, than expected. I had to use my old correction glasses all the time, which gave me headaches for almost a month. The worst of all is the additional tax costs for delivery into the EU: In my case unplanned 23,52€, which made the whole decision to buy at a competitive price, appear silly. So I bought for 149,13€. If I placed the order @ Coolframes.uk, I would only have to pay 110,87€ (no shipping, no tax, which means 25% discount) and in only maybe 5 days. So never will I ever place an order again in the US! Imo it would have been quite easy for the online shop to advise me to shop on the UK homepage. I'm hardly dissappointed from this experience.
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