KAREN
I bought 2 Polinelli P 302 BLU …
I bought 2 Polinelli P 302 BLU eyeglasses, after I received them i found it they are not blue, but a mix with aqua and black and as they say ..... unfortunately this frame does not come in full blue. Now,they offered I can return for refund there is a 20% restocking fee or you can do a one time exchange there is a $9.95 processing fee if doing an exchange. This is rediculous and very bad customer service. Does something like this not exist in the US??? Never buy from this company again and please .. be careful with your purchase. I will refrain from this company, thought i cound a realiable company where I could buy in the future my eyeglasses. Forget it!
Response from Cool FramesJun 20, 2017
we are very sorry the frames you purchased did not meet your expectations. we make every effort to show the frames we sell on our site with descriptions and pictures. the restocking fee covers our expense of return and shipping. we understand that this fee at times may be high and we make every effort to help our customers by incurring the fees for return with a equal value exchange. We would be happy to apply the fee you paid toward a future purchase to make up for the lose you have taken with our restocking fee. Lee