Cool FramesCoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent
Vision & Hearing · Champlain, New York
Excellent
Vision & Hearing · Garden City, New York
Excellent
4,546 approved reviews, newest moderated first
Kathi
After my order was sent I received an email a few days later stating the frames were on back order. I called to say I'd wait for them. They had all my info at hand, answered questions and assured me updates would be sent. I received my glasses 2 weeks earlier than the date given. They are correct lenses and the exact frames I ordered. Will use Cool Frames again.
Gérard M.
Shipping to EU hurts a bit. Website UX is a bit confusing, for instance no possibility to add a product to the wishlist. Overall good experience, but I wish more frames images were available. Indicating exactly what's on the parcel hurts when shipping to EU where customs will add VAT + import tax, but it's more due to EU regulations. But a warning would be nice.
Ann
I placed the order on line for the frames I have already had two pair of glasses in. I love them that much! I was able to get a color I had always wanted, but had never known was available, dark red. I had them shipped to my eye doctor, so they could place the order for my new glasses. As soon as I placed the order, I noticed the shipping address was my own. I called, they changed it right away, and the order was received with no issues. I now have them and they are beautiful!
Houston C.
Returning customer, great service/customer support and the plus side great prices, i don't bother anymore buying locally.
Juana
Service was great
wendell B.
Exactly the right frames at an excellent price. And fast shipping too.
Kathy
The glasses that I ordered fit perfectly.
Joseph R.
Customer service had completely forgotten to follow up. The order was wrong, and the delivery time Has being totally unacceptable