Cool FramesCoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent
Vision & Hearing · Champlain, New York
Excellent
Vision & Hearing · Garden City, New York
Excellent
4,546 approved reviews, newest moderated first
Satisfied C.
The BOZ Wombat frames I purchased are really different and cool. I was tired of what my optician had to offer and these certainly are different. These will be great casual glasses. I have already received many compliments on them. The service CoolFrames delivered was impeccable.
BW
The node pieces were not parallel to each other. One was lower than the other Had them adjusted 3 times. Had to jab Be my lenses put back in the old pair
Christine P.
I was happy overall especially once I spoke to a live person. My frustration was trying over and over again to order frames and then to find they are backiedered. Very frustrating!!! It happened 3 times! Finally a wonderful gal in customer service helped me and checked availability and reserved them on the spot! I was on hold quite a while before she Answered but she solved all of my issues!!! Thank you! I’d like to suggest a way if it coming up at time of order if it’s not in stock.
Mark
I have been waiting several days for a reply from coolframes. I’ve emailed them a couple of times. My problem is that after I waited 2 weeks for my sunglasses I had a letter through my door saying that they couldn’t deliver my parcel until £17.39 had been paid in custom charges. I was billed in gb pounds and not warned when purchasing that there may be a customs charge, if I had of known this I wouldn’t have gone ahead with the purchase. I also could have got them cheaper from a local store and took them home that day.
Julia C.
Got exactly what I wanted, good prices, prompt service, prompt shipping overseas to Dubai. Have used Coolframes several times now, same service each time!!
Jean V.
Got my frame. Loving it. I am happy with the custoner service. Got an email to say my purchase have been dispatch and listed the address i provided. I realise i forgot 1 line of my address. Email back and told them to ensure the shipping company are inform of this change and i received it last week. Thank you all. I am sure will look in purchasing other frame with you.
Rico B.
Trusted site to order sunglasses
Arnesha D.
Seems to be unauthentic