Cool FramesReviews of coolframes.com

The communication regarding the fact that these Frames were not in stock and had to be ordered from over seas was lacking online and in the voicemail left after a couple of weeks from original order date. I wasn’t informed that they weren’t being ordered until I called back in and confirmed I still wanted them. So after I called and learned this I was told it would take another 2 weeks for them to arrive to the company and more time to send them onto me. I also was being asked to review my order prior to me ever receiving the product. The emails were less than helpful as I would receive emails on the same day saying different things, for example: getting a delivered email followed by a ‘Your shipment is on its way’. I don’t plan to order again any time soon.

The frames are junk I was trying to replace the frames from that I received from the VA and they broke and these broke so I wish you had a better product

Excellent customer service

They sent wrong frames with wrong prescription twice even after extensive conversation with customer service reps.

I’m satisfied with the product. Sam from customer service answered my question very quickly and I am thankful.

It was SO easy to order. And everything I asked to be added to my prescription came out fantastic! (Crizal, Varilux progressive lenses, transitions...) The only thing I had to do was take them to an optician to have a few adjustments to the fit. Excellent!

I paid for 2 pairs. they were on backorder for a month. when they were sent to me I ONLY GOT ONE PAIR!!! Calling corporate

BE AWARE THAT THEY CHARGE A 20% RESTOCKING FEE, PLUS YOU PAY FOR SHIPPING AND INS!!! It’s in tiny print amount all their other tiny print that 98% of customers don’t read. I purchased to try on 5 pair of frames to choose from and had no clue they would charge me for all that. $750 order! No other company I did that with charged a restocking fee and in fact, gave me 30 days free return including shipping, no questions ask. COOLFRAMES YOU NEED TO PUBLISH IN BOLD PRINT ON INVOICE BEFORE PURCHASE THAT YOU CHARGE 20% RESTOCKING FEE AND CUSTOMERS PAY FOR RETURN AND INS.! I won’t be ordering or recommending you anymore. If you’re going to be in business, act like a good business to do business with and quit trying to take customers money for no product! You need to negotiate a drop ship and return to vendor with no restocking fees for 30 days free and you pay return postage. Then you’ll get referrals as a responsible company to do business with. DONE!