Cool Frames Reviews | Read Customer Reviews of coolframes.com

Cool Frames Reviews | Read Customer Reviews of coolframes.com

Cool Frames reviews

4,546 approved reviews, newest moderated first

Jan
Jun 4, 2018
Great frames
I liked the selection of frames and the delivery was timely
Response from Cool FramesJun 4, 2018
thank you so much for the order, very happy it worked out. Lee
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Bethany B.
Jun 4, 2018
My frames broke and the eye doctor no…
My frames broke and the eye doctor no longer carried that style. I loved that style and I looked online and found the same frames in a different color and had my lenses put in them. The product comes in a very well packed package in a heavy duty box. I am very pleased with my purchase and how fast they arrived!!
Response from Cool FramesJun 4, 2018
Great to hear we were able to help, enjoy the eyeglasses and thank you for the review. Lee
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rd
Jun 4, 2018
Great glasses
Great glasses. Awsome service
Response from Cool FramesJun 4, 2018
thank you for the review, enjoy your eyeglasses. Lee
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Simeon B.
May 30, 2018
I thought I was getting a good deal…
I thought I was getting a good deal buying these sunglasses through this site but you need to be mindful the wait was nearly three weeks and you will be charged import tax of £16.83. So the savings you may think you are making with all things being considered are pretty much negligible. Having said that the product I received was good and in good condition, next time though I'll probably just get them on store and pay the same price in the end.
Response from Cool FramesMay 31, 2018
thank you for your order, sorry to hear you are not satisfied. we inform at checkout the item is being shipped from the US and we have confidence that we are saving our customers money on orders being shipped outside of the US. thank you for saying the glasses are to your liking. would love your business in the future, hope you enjoy your purchase and the glasses serve you well. Lee
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Katharina F H.
May 30, 2018
Did not sent a normal sized temple with…
Did not sent a normal sized temple with these glasses.
Response from Cool FramesMay 31, 2018
thank you for your order, the silhouette frame you order in size 130mm temple length, if you would like to exchange the temples please give us a call. the temples come in 3 other sizes 135 140 and 150mm length. Lee
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customer
May 29, 2018
fast and easy
fast and easy. as described
Response from Cool FramesMay 31, 2018
thank you so much for the purchase. Lee
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Rachel H.
May 29, 2018
Not convinced they are authentic
I am not convinced by the legitimacy of this product. They are much lighter & flimsier than the pair I looked at in a duty free store in an airport. The tortoise shell colour of the frames looks like a dodgy paint job.
Response from Cool FramesMay 31, 2018
thank you for the order, your frame is made by Luxottica the worlds largest producer of eyewear. we purchased one on your behalf and sent you a brand new frame. we are on line for over 20 years and have been just as long in our brick and mortar location in NYC. if for any reason you are not satisfied with the frame you recieved we would be more then happy to exchange it for you. please also know the purchase comes with a one year manufacturers warranty. Lee
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Shanda
May 29, 2018
I was so happy to find my exact frames…
I was so happy to find my exact frames after being told in stores that they were no longer available. They arrived sooner then expected and fit perfectly. Super inpressed! Nice work "coolframes!"
Response from Cool FramesMay 31, 2018
thank you!!! so happy it worked out, enjoy the eyeglasses. Lee
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