Cool FramesReviews of coolframes.com

4.14,546 reviews
Vision & Hearing
2907 Ocean Avenue, Brooklyn, New York

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Cool Frames

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About Cool Frames

CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.

Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: coolframes.com
Website: coolframes.com
Category: Vision & Hearing
Location: Brooklyn, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 34% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Jared G.

Jun 7, 2018

Awful customer service and quality…

Awful customer service and quality control. I ordered 2 pairs of glasses and all of the lenses across those pairs had deep scratches in them. I returned those and they were nice about. They me back 2 new pairs. This time, one of the pairs had the lenses manufacturered poorly such that the lenses were slightly warped making me feel immediately sick when wearing them. I mentioned this to their customer service team (specifically to "Samantha") and they immediately started being frustrating. They refused to take my glasses back at first and finally relented a few emails later. Next, they said that I would have to pay for shipping back and a $10 "processing" fee for them to inspect the glasses (because they can't just take my word for it right?). They also said I cannot refund my glasses because it had been over 10 days since they originally shipped the first scratched pair to me. Well of course it's been over 10 days because I had to ship that pair back and get shipped a new one!! This company is absolutely awful to it's customers. I *strongly* recommend shopping at any other online glasses store. They're all nearly identical and each offers the same products (anyone can ship and sell glasses...). CoolFrames, you aren't Amazon. There's plenty of other options. Grow up and get better at customer service. You've lost me as a customer.

Response from Cool FramesJun 8, 2018

Mr. Graham, we value your business and are happy that you have purchased from us again. i have read the notes of your order and if there are any defects on anything you have gotten from us i will replace the product to ensure complete satisfaction. i have noted the order to wave the processing fee and have also instructed my to allow me to check the lenses prior to returning them to you. you are right we are not amazon, i think they are alone in that field. with all that said if you do not shop with us again that is sad and i regret losing you, but will still want to make sure this latest order with us is 100% satisfactory. Lee

About Cool Frames

Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: coolframes.com
Website: coolframes.com
Category: Vision & Hearing
Location: Brooklyn, New York
Listed on Five Star Index: 2026