Cool FramesReviews of coolframes.com

First of all it took entirely too long TO RECEIVE PLASTIC LENSES THAY WERE CRACKED! And then the quality is so flimsy! (I had tried on the real thing already so wasn’t fooled by the counterfeit.) Then they think it’s okay to keep your money and make you send damaged glasses back when they know they send out junk constantly by the reviews and folks I’ve spoken to now over this. Anyone who wrote a good review had to be paid or is family or friends of these scammers! If only I could add pictures or video. Unbelievable that these would leave their facility with CRACKED AND DAMAGED LENSES?!?! (They neee to be shut down!) $500 for plastic lenses in counterfeit glasses that are cracked. You think this is China?!? We have laws here!

I ordered prescription lenses and frames from them, from the start there were many issues. The last pair was correct. However I found out my prescription was incorrect. So I went to a local lens place to have them fixed, only to find that I was sold Ray Ban frames, but they did not have Ray Ban lenses. What I ordered included “authentic” lenses and frames. Everywhere on the website states that everything sold on their website is 100% authentic. However, my lenses are knock off/ thrid party lenses, as they are (now I found out) not authorized to sell Ray Ban lenses with the Ray Ban logo on the lense. I have reached out to them several times asking for an explanation of why I didn’t receive the correct authentic lenses and why it is not disclosed anywhere in the purchase process, order, or on their website. They will not replace or refund me for this false advertisement. Instead they said that it’s just me trying to get refunded for one of my pairs of glasses that has the wrong prescription. Which is not true. I would be fine if I got what I ordered. I did not. I asked repeatedly to speak to a manager. They won’t let me. And keep declining to admit fault. The last email said that “ Adding the Ray-Ban logo to the prescription lens would be a special order through Ray-Ban labs and would be more expensive than the usual prescription lens since they carry the brand's logo. This is something that has not been requested to us when you placed the order. “ There’s nothing stating that I need to request this. Additionally the picture of what I ordered SHOWS it on the glasses. That is false advertising and this company is scamming people. As you can see from the attachment, the glasses show the Ray Ban logo on the lense.

Cool frames really came through for me! First of all the ordering process has been super smooth they helped me input my insurance information for me. Great customer service. And they warrantied my frames after an accident when I wasn’t even expecting them to which was awesome! I’m super satisfied! I am now a repeat customer thanks coolframes!

Buyer beware this is a fraud company, selling fraud and counterfeit frames. Their customer service is also non existent and a scam. Ordered a brand name frame with prescription lenses which arrived broken and shattered. Sent pictures of the shatter and broken frame and lenses to CoolFrames and was promised a new pair to be sent out asap. A month later only a replacement frame arrived without the prescription lenses. Customer service was not compliant and refused to refund. Don't buy anything from these scammers!

The customer service of Cool Frames went beyond the call of duty to rectify a problem I caused. I made a mistake with the shipping address and the glasses were returned. They had the glasses overnighted to the correct address.

Bought some Converse frames for my son did my homework made sure they were the correct frames when I got the frame frames and tried to put the lenses in the frames snapped tried to call cool frames and let them know. I had to go get glasses elsewhere they told me they would not refund my money, but would let me get another pair of glasses. I would not buy anything from this company.

Louise was excellent! The manufacturer had an unexpected delay in getting my order to cool frames. Louise went above and beyond in tracking down the issue, even scheduling a return call after doing some investigating to inform me of what caused the shipping delay, and what they would be doing to correct it. Even though the manufactures delay will cause everything to take twice as long as I had hoped, I would still buy from coolframe again simply because of this experience with their customer service team.

Dear Jan, I am writing to confirm the safe arrival of my second pair of glasses, and I am absolutely thrilled with them! The fit is superb, and the quality of the lenses is outstanding – perfectly clear and precise. Your team has truly done an exceptional job, and the craftsmanship is evident. Despite the initial delays and the complexities of the order, the final product is fantastic, and it was certainly worth the wait. I am genuinely impressed with the quality and the excellent resolution of this order. I am very pleased to be a CoolFrames customer and will not hesitate to recommend your services. I certainly look forward to making future purchases from you. Thank you once again for your diligent assistance and excellent customer service throughout this entire process. Sincerely, dharmesh desai