Cool FramesReviews of coolframes.com

Worst experience. Initially price was great. After several weeks hadnt received my glasses. I contacted them. I had to contact at least 3 more times to get any info. Took 6 weeks to be posted. They offered me extra 5% off which I had to chase up to get. After 5 months I noticed a major fault. The lense split through no fault of my own or any misuse. Contacted them again and they said to send back via a very poorly written email which did not clearly outline the return process or cost incolved. After i sent i further realised not only did i have to pay $24 to return i also had to pay additional $22 to get the replacement sent back to me. Poor customer service. Wouldn't offer refund on a faulty product. I'm yet to receive my replacement so I am even doubtful that I will get the goods I have now paid an excessive price for.

No where does it say that any specific frames are excluded from the Promo on the front page. I went to check out thinking I would get the 20% off for ordering over the $300.00 and then it stated the frame I was going to get was not included in the Promo. Misrepresented yourself

While the frames were exactly correct and I’m quite satisfied with the purchase, I was disappointed in the service time/shipping. I paid extra to have them 2 day shipped. Since it was just frames, I assumed that would be 2-3 days till they were in my hand. Unfortunately they had to ship to you first, then to me. Seems like the middle man slowed down the process. What I thought would take 2-3 days was closer to 9.

I ordered (fairly expensive) sports frames on January 11th and am still waiting. They have responded to emails - the first reply was worrying as they didnt even seem to have my order. Apparently they have now said they were shipped on March 12th. The website is misleading in many respects as it at first looks like a UK based company.

I ordered a frame on 10th January 2019 and 3 months later I am still waiting for it. The company does NOT return my emails and is ignoring me. Please give me a refund or send the frame and reply to my emails !!!!. Poor Customer service.

Glasses were ordered and made in couple of days and shipped within 4 days. Glasses were going to UK. Glasses arrived in exactly a week. I had great communication with the support team and notifications were sent to my e-mail on what is happening. The tracking was great. Will buy again. There is a custom charge but that was expected and listed on the website.

I saw the price match promise on their website, saw the frame cheaper on smartbuy.com, got in touch with their customer service with link . I received a reply asking if I needed it with lenses, I replied in the affirmative and stated my preference, then all went quiet, the disappearing act kicked in, never to hear from them again

Great! Just what I wanted. Exactly as described and pictured.