Cool FramesCoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Vision & Hearing · New York, New York
Excellent
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Excellent
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Vision & Hearing · Garden City, New York
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4,546 approved reviews, newest moderated first
Dr Martin H.
Appalling service, dismissive response. They arrived without prescription and the wrong colour. I returned them making clear I wanted red. The same tortoise shell arrived! Returned again. No glasses. No apology. No compensation. I lost £90 including 2 customs payments, 2 return postage & 20% reduction for “administrative costs”. Do not order from the UK. Do not use. Dr Martin Haworth, London
Gisela
One Star because I can't give 1/2 star or zero star. Never in my life I've seen such appaling service. I've placed an order 2 months ago, had to pay and additional 23 pounds tax fee when the product arrived in the uk (information that was not clear on the website). I am still trying to track my item with the Royal Mail, but they took zero responsibility for the mess and keep referring me to the Royal Mail website. Still waiting for the item. If you are considering placing an order, run away from this website as soon as possible!!!! Awful in every single way
customer
Ordered sunglasses a month ago and they’re still processing. When i emailed them they lied to me saying that it was a new design that hasnt been released yet. I wonder how my friend got those 6 months ago
DONALD D.
I received the frames that I wanted in a timely manner, Thanks.
terry C.
I like to give more,but was not correct
Franck S.
I wanted black and blue frames but ended up getting black and silver. When I ordered the picture showed black and blue but the text said black and silver. Confusing.
Response from Cool FramesMay 16, 2019
Thank you very much for your patronage with us! We see that your order was placed for a pair of Jordan Eyewear (Model# CC105) in the color: Black/Silver. If you would like to send the frames back to exchange for the Blue/LT Blue we can have that processed for you as soon as possible.
G. B.
The price for the frames was the lowest available, and the service was excellent. I received the frames within a week.
hans georg R.
quick, efficient service, good quality frames