Cool Frames Reviews | Read Customer Reviews of coolframes.com

Cool Frames Reviews | Read Customer Reviews of coolframes.com

Cool Frames reviews

4,546 approved reviews, newest moderated first

Shane S.
May 14, 2019
Terrible Return Policy
Got the wrong size glasses and they wanted 20% plus shipping and other expenses on the return. Kept the glasses but will never buy here again.
Response from Cool FramesMay 14, 2019
Hi Shane, We're sorry to hear you aren't happy with the fit of your frames. If you'd like to exchange for another frame, you would have a full store credit for the frame you originally ordered; the 20% restocking fee only applies when we issue a refund of the order. Unfortunately we aren't typically able to cover return shipping costs unless a mistake was made by us, however feel free to reach out to me directly and I'll see what we can do. Best Regards, Sean Talbot CTO, CoolFrames.com [email protected]
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Dave M.
May 14, 2019
NOT COOL frames.
Received the glasses but the prescription felt wrong. I took it to my local Optometrist and they told me the glasses I received were not the same as the prescription I had submitted! Not cool. They did say this was a common practice with online lens companies. Lesson learned! I’m out a couple hundred bucks but I do like the frames so I’m going to get the glasses prescription done RIGHT by professionals!
Response from Cool FramesMay 14, 2019
Hi Dave, On behalf of the CoolFrames team I apologize. Our optical lab is state-of-the-art and run by industry professionals in Brooklyn, New York, but unfortunately mistakes do sometimes happen. We'd appreciate the opportunity to make it right. Please feel free to reach out to me directly: [email protected] (502) 909-0500 Thanks for giving CoolFrames a chance. Sorry we let you down. Kind Regards, Sean Talbot CTO, CoolFrames.com
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Nancy S B.
May 14, 2019
Love it.
As far as I can tell, these are the exact same designer frames that my eye doctor was selling for $200 more. Works great. Thanks.
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Jos A.
May 14, 2019
Product was as advertised and arrived…
Product was as advertised and arrived on time. I'd buy again.
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brent S.
May 14, 2019
Prompt delivery
Prompt delivery. Easy website.
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Larry K.
May 14, 2019
Great pricing and terrific customer…
Great pricing and terrific customer service.
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Samantha G.
May 13, 2019
When ordering my frames online there…
When ordering my frames online there was no mention of any delivery/ customs charges at all, However when I went to pick up my parcel I incurred a customs charge. Had I been aware of this it wouldn’t of come as such a surprise. I am very pleased with my order but I am disgusted that this information was not given before purchasing them as I may not of bothered.
Response from Cool FramesMay 14, 2019
Hi Samantha, We offer CoolFrames.co.uk as an alternative to CoolFrames.com to give our UK customers a better experience by offering a local telephone number and pricing in Pounds instead of Dollars. Our intent is certainly not to mislead anyone into thinking we are a UK company. We do clearly indicate in numerous locations during checkout that orders ship from the United States and customs charges may apply for orders shipped internationally. Please feel free to reach out to me directly if you have any further thoughts on how we can improve. Thank you, Sean Talbot CTO, CoolFrames.com [email protected]
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J H.
May 11, 2019
Seriously poor service from Coolframes
Seriously poor service from Coolframes. Returned a set of frames as they were faulty. After 4 weeks from confirmed delivery of frames to the store, no update. Chased by email and told 2-4 week wait for update, they basically did nothing until they got my email. Customer Service is a joke, they charge to process and ship back faulty good they supplied. Oh and they just hang up if you ask why they're charging for a warranty return. Seriously avoid! Shop elsewhere!
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