Cool FramesReviews of coolframes.com

Great service and product!

Ordered sunglasses and than just recently Coach glasses with Crizell lenses and they are awesome I can see so easily and everything is so much brighter. I can’t say enough. Customer service/Sales very easy to contact. Will buy again Karen

Read their return and cancellation policies before you order. They were not fair to me. CoolFrames.com still charged me $20 for cancellation on an order (1272767) that was delayed 2 weeks because the item was out of stock (their fault, not mine). When you order from their site, there is no real time information about the item being in stock or estimated delivery time. They called me to tell me the sunglasses I ordered were out of stock and asked if I still wanted to wait 2 weeks for it to ship but did not mention they would charge me $20 to cancel the order if I changed my mind. Sketchy. I ordered from Dillards.com and got the same sunglasses within 5 days in my mail. Anyhow, I will stick to ordering from the manufacturer, not from sketchy third parties like coolframes.com

From the moment I paid for the sunglasses that I ordered it was all downhill from there... They do not keep any frames in stock they order from the manufacturer once you place your order and if you're lucky if the manufacturer even carries the ones that you pick which in my case I had to pick go through four or five different pairs before I got the ones that were close to the ones I wanted to begin with because the manufacturer no longer made them then why would they have them on their site for sale? SMH!!! And on top of it they forgot to send the eyeglass repair kit and everything that I paid for !!! please pick a different site or go straight to the manufacturers!!! Don't waste your time or money!!!

On the 24th April I bought some Prada glasses and paid a whopping US$54 to get them express delivered to me in Singapore. Six days later I was told by Cool Frames that they had jus processed the order and had to order the glasses in which would take 1-4 business days. They would then send them express to me in Singapore. On the 11th May, I received the glasses, but instead of my Prada, they sent me some Raybans, which, not disrespect to Rayban, are not great looking. I advised Coolframe of their mistake and they advised me to send them back, for which they would pay up to US$12.00 of the fee and then only when they received the glasses back, would they send mine out. After my somewhat angry response to this pathetic offer, they agreed to pay the cost of the return but would only send my glasses when they had received the Raybans back. If it was me managing the business, I would have apologised, advised my client that the correct glasses would be sent immediately and the full cost of the return courier paid upon receipt of the invoice. Never again!

It was fairly easy to find the frames I wanted and the customer service was great. I'll likely order another pair... especially if I get a discount.

I recently purchased a pair of B.M.E.C eyeglasses from Cool Frames. They originally arrived damaged, however shout out to Genesis for being awesome and getting me a replacement that arrived in perfect condition. The return process was easy and they covered the return shipping. I got a great deal on the glasses as well.

First off I would like to say EXCELLENT service! My order was received in a timely manner and I appreciate that. What made me write this review is the OUTSTANDING customer service they provided. For example, I entered the wrong prescription on one of my lens so I had sent an email to them that same day after business hours explaining the situation and I was contacted back the next morning which was great. Genesis was so kind in helping me and staying on contact with me about the whole situation and I would really like to thank that employee for providing the 10/10 service. I sent my glasses back and only took 1 week to fix my mistake and even sent back using the same shipping method I paid for previously which was superb. Overall I was extremely satisfied with CoolFrames and I will definitely be buying future lenses here. I love my new cartier frames and it's all thank to coolframes.com . I would recommend this business to anyone I know and don't always trust those bad reviews you may see. This company is great!