Susan C.
The frames that I were delivered…
The frames that I were delivered quickly and in good condition.
Response from Cool FramesNov 11, 2021
Thank you so much for your order and your review, enjoy your order. Lee W.

CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Vision & Hearing · New York, New York
Excellent
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Excellent

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Excellent
4,546 approved reviews, newest moderated first
Susan C.
The frames that I were delivered quickly and in good condition.
Response from Cool FramesNov 11, 2021
Thank you so much for your order and your review, enjoy your order. Lee W.
I didn't recieve the frames I ordered.
Response from Cool FramesNov 11, 2021
Thank you for your order and for being so patient, looks like the order did finally arrive with UPS on November 4th, we hope you can enjoy the eyeglasses and we are very sorry it took long to finally reach you. Lee W.
olivier P.
They charge 20-30$ if you decide to get a refund. Of course it's not obvious when you make your order.
Linda F.
Love my new frames.. very light weight with a flare
Response from Cool FramesNov 11, 2021
Thank you so much for your order and your review, enjoy your order. Lee W.
Irene
Very good service, hight quality eyeglass frame, good price, quick delivery.
Response from Cool FramesNov 11, 2021
Thank you so much for your order and your review, enjoy your order. Lee W.
Kim D.
I returned my tiffany sunglasses for repair. one arm was broke off and the other was loose. Coolframes only fixed the broken arm. very disappointed 😞
Response from Cool FramesNov 10, 2021
Thank you for your order, we did replace the frame for you and when you notified us that one arm was loose we advised to have that tightened locally instead of shipping the item back to us. Lee W.
Jackie G.
This company is a rip-off and sent glasses to me with hardly any prescription and the wrong type of lens, all of which was verified by my eye doctor's office. They repeatedly continued to tell me I had put in an incorrect prescription when I had clearly indicated in my order to contact my eye doctor. But Cool Frames kept insisting it was me that had made the mistake. Like I would know how to write a prescription and make one up too!!! Then they told me the plastic lens was not refundable even with my type of prescription it wouldn't have been on the plastic lens. Steer clear of these folks.
Response from Cool FramesNov 11, 2021
Thank you for your order, we would be more than happy to switch the lenses fro you if an updated prescription is needed. You can make any changes to the lenses until 12/22/2021 Lee W.
Tyson B.
I had a great experience I ordered me glasses and received them pretty fast I’m very pleased with your service
Response from Cool FramesNov 11, 2021
Thank you so much for your order and your review, enjoy your order. Lee W.