Cool FramesReviews of coolframes.com

This is my 2nd pair of Cartier eye glasses; prescription and all. For the 2nd time in a row I love them. It took awhile from them to come because they were on back order. I love my glasses. I do not know why others rated them so low but I love my glasses. Completely satisfied! Already carting my third pair. I like wearing glasses Noone else has

The Guess glasses I wanted were only available at CoolFrames for a great price. I ordered them on May 18th they arrived at my door on May 24th. The entire transaction was smooth. These glasses are sooo nice and are totally perfect. Thank you CoolFrames!

Don't even try to buy glasses here. Cool Frames lists allegedly discontinued frames on their site, sells them to you, confirms the sale and tells you your glasses are being made or on their way, THEN tells you the frames (in my case, two different frames from two different manufacturers) have been discontinued. What an utter waste of my time and effort.

My friend and I both ordered a pair of the same frames. When I received mine the prescription was incorrect. This site out-sources their lenses from another company so there is a possibility for an error. They refused to send me the correct prescription and kept telling me that they were correct. After about 5 emails I was over it. Since it was through my insurance I had to pay out of pocket for the correct prescription lenses at my brick and mortar eyeglass shop. Even they looked at the lenses and said that these were no where close to my prescription. I showed them my order and we both verified that I had sent cool frames the correct prescription. My friends were fine and had the correct prescription. I’m giving a 2 star just because the frames were a good deal. Their customer service -5 stars.

My glasses are perfect. They came just before the two week mark that I was quoted when ordering. I was notified when my specialty lenses were ordered and then again when my order shipped with USPS tracking number.

I ordered some cartier glasses for 1095.00.I received they was damaged, I spoke to Sam she claims was going to send me some new glasses 3 days later, I received the same glasses states she was able to fix them. this company is a fraud be careful when buying from them. they are rude and very unprofessional I'm also going to contact the better business b

I received a coupon good for 30% off my order which was valid until midnight that day, so I went to their website and placed an order. Originally I was going to place the order for two of the same frame, however the site said the discount/promo had expired and it gave me 15% instead, so I placed it for one. The same night I contacted coolframes via their website regarding the issue. I was seeking the additional 15% be refunded to me + tax to my original payment method. I called them the next day, when they were open, after holding several minutes, the call was disconnected. I called back, waited on hold again, spoke with a customer service representative and explained the situation. I was advised to send an email for management review, which I did as instructed . I finally got an email response, the company agreed to refund me the additional 15%, but not the tax on it. After emailing back and forth, I was advised this makes the order under $50, and normally there would be a shipping charge, so they would not include the tax. I explained that I was going to order two sets of frames which would be well over the $50 however I did not due to the web issues. The customer service person was a little snot! I will NEVER use them again, and I will write this review on every site possible. I also emailed them regarding the same. The response was they felt it was a threat. I advised, no, it was a promise. The service person provided terrible customer service! If I was her manager, it would not be for long - you're fired! Update: By Cool Frames disclosing my name they show exactly how unprofessional they truly are as a company. Also I had replied per their request by email asking to be called to discuss my issues over the phone. Instead I received an email, first addressing another customers issue as Ashley became confused/mixed up between my email and another customers. Next in her email she asked me to detail the problem which was fully explained in my online complaint. She also advised instead of calling me as I requested, they are unable to make outgoing calls so they had to send an email. Unprofessional and another little snot! Additional comment: Ashley said she did not think a one star review was warranted, but that is exactly the issue - she did not think! It was not countless hours of her time wasted, instead it was my valuable time, nor was she the person disrespected! Note: When I initially did my review on Trustpilot it was rejected as Cool Frames did not want me giving the name of one of the employees who did a terrible job, so I had to remove the name/edit my review. Yet they had no problem giving my name. This clearly shows a double standard. *Just from my email I think Ashley is in her early twenties and has much to learn about handling a customer, including not trying to force them to change their review. Update: In my email I did ask Ashley C to call me. Thanks to her attitude, I will now publish this review on another 20 websites!

I have quite bad astigmatism, and at 52, my reading needs magnification. I already knew Coolframes are a legit company, with authentic originals. My last (and best) glasses came from there; Cazal 607/2s, so I confidently shelled out to the tune of around $900 on an old school pair of Ultra Goliath IIs with prescription lenses. Progressives, I bought the Varilux Comfort W2+ (Digital) Transitions High Index Lenses with Scratch Polish and Crizal Opti Fog. I must admit, I became slightly concerned when the UPS tracking updates went cold for over a week, but then they arrived this morning. This is NOT a criticism of Coolframes. They let me know when they were sent out, and I don't reasonably expect anyone to be daily monitoring my delivery updates. I paid them 25th March, I was alerted that they were ready, and shipped on 11th April, which is not long, by any means. My prescriptions are pretty full, so they usually take longer to prepare than most. There is room for improvement with the UPS udates though, that were only until the departure scan (from Hauppauge). I live in London, and they've just arrived. It was worth the wait! The prescription is perfect. Looking through these specs is exactly as it was in the opticians chair a month ago, and the transitions are reacting nicely to the sunlight. I was under no misconceptions; I already knew they were never going to be quite as dark as my prescription sunglasses, and that's fine. I am very happy with my purchase. I will definitely be back, and so will my family. First time buyers, be aware that the UPS trail may go cold for a week or so....don't panic! Also, do some research. I see some comments and complaints on here that are pretty unfair. These are 100% genuine, as are my Cazals.