Contact Lens King Inc.Reviews of contactlensking.com

Response from Contact Lens King Inc.Jun 26, 2019

Good morning Adrienne, thank-you for your review. I have investigated this particular situation and discovered why the wrong lenses were delivered. The issue stems from a lens being originally ordered incorrectly by the customer; which has since been resolved without any issue. However; during the second order you used the reorder feature and chose the original incorrect order to be fulfilled, resulting in the wrong product being shipped once again. In order to prevent this behavior from repeating in the future, it is required that a new order containing the appropriate lenses be submitted, and to choose this order when using our reorder feature for subsequent orders. I understand the frustration you must have experienced with this situation, however I hope this helps to better explain the circumstances surrounding this unique case and how it can be resolved. Thank-you.