ContactLens.comReviews of contactlens.com

Contacts arrived in good condition and about 3 days after I ordered. Easy.

Words cannot begin to describe how much I depend on contact lenses in my life. My glasses are the largest prescription you can imagine! I order my annual supply here every year and am always pleased with the price and speed of delivery

This shop has great quantity discounts for lenses and fast shipping available.

Great value for money spent. Other contact lens suppliers charge double for 6 month supply. I spent half as much for a year supply!

Truly some great customer service and quick delivery

DO NOT ORDER FROM THIS SHAM OF A SO CALLED COMPANY! I ordered contacts back in November and waited weeks without getting my contacts. I tried to call the company multiple times but have had difficulty getting through. I then tracked the order and it stated it was delivered in or near my mailbox. I live in a complex with over 300 apartments and don't know where this box went or if it even was truly delivered. I tried calling this company back multiple times (when I could finally get through) and was rudely told that because tracking states it was delivered, there is nothing that could be done. The customer service is rude, un knowledgeable and unhelpful. So, I called my bank and had the charges reversed since I never received this product and ordered the contacts elsewhere (with no problems, mind you). Weeks later, I begun to get threatening emails from the company calling me a theif and telling me I was going to jail for "felony mail fraud". A odd woman named "Melissa" allegedly reported me to the postal service for fraud and continued to send me threatening and slanderous emails stating that I probably do this to other companies and that I'm a "theif". She also kept referencing my credit card number, saying she's sharing it to multiple sites that collect information on people. I now must go cancel this credit card because a strange woman has my personal bank information. Also, I'm appalled and calling my attorney to speak to him about slander and defamation of character because this is unacceptable, unprofessional behavior from a company. I will write a negative review and explain my terrible experience to every contact lense company review website available because everyone needs to be aware of this distasteful treatment. Please, there are hundreds of other places to order contact lenses, GO ELSEWHERE. Heaven forbid you have to be stalked by an unstable Melissa too. BEWARE.

I made an order by mistake, because I thought that I'm ordering another product. I did it on weekends. On Monday I tried to cancel my order through their website, but didn't get any notifications about my request. On Tuesday I called them and their customer support representative said that she doesn't see any cancellation requests. Then I asked her to cancel order for me, and she told me she can't do it and I either should call their sales department or send email through their website. Tried to call their sales department about 35 times from 10:36 am to 2:47 pm and they were always unavailable. I sent another cancel request through their website. And today I got 2 messages. First one: my order is completed and second one that it's shipped. Also I hoped that they will ask for my prescription at least before ship my order, but they didn't. They just sent me lenses without checking my prescription. I could harm myself with wrong contact lenses and they don't care. Update I'm registered as Vladislav Vazhenin there. My order number: 202117. I have no reasons to lie about anything.

I felt really stupid having to call and cancel my order(I ordered the wrong prescription) but support fixed the issue promptly and with absolutely no attitude, just like it should be. I'll be coming back.