Consumer ReportsReviews of consumerreports.org

The irony is unfortunate. Consumer Reports, an advocate for consumers, actually has the worst consumer experience of any magazine I've ever subscribed to. For starters, I subscribed a few years ago to a one-year subscription, but the "one-year" subscription ended after 10 months. Then trying to cancel after the 10-months was up was complicated and confusing and the language through the process was manipulative and misleading. I tried to contact marketing or editorial staff of the magazine to let them know how unfriendly Consumer Reports is to the consumer but every attempt I tried to reach someone beyond a customer service agent I was told it wasn't possible. Today, I thought I'd try Consumer Reports online resource and wanted to see what the policy would be if I wanted to cancel at some point, just in case the experience isn't a good one. The Consumer Reports site says "cancel anytime" for a one-year membership, which costs $3.25 per month. But, I found elsewhere on the site that, while someone may cancel anytime, if the cancellation is within the first 30 days of joining, there is a $10 charge and after the first 30 days of joining, there will be no refund. So, a person technically may cancel anytime, but their money is gone.

I've subscribed to Consumer reports for years and have always enjoyed their reviews. Unfortunately it's a bad time to pay for the auto renewal and I was notified the day it charged. So I contacted them to please cancel my membership and refund my auto-payment, yet they will only refund part of it and are unresponsive to my communications. Why do they deserve to keep $10 of my money when i asked for a refund same day? What a great way to kill my loyalty of literally 20 years.

I recently visited Consumer Reports while looking for bank recommendations, and my experience was frustrating and disappointing. The article I found listed First Republic Bank as the number one recommendation—even though that bank failed three years ago. As I continued reading, I noticed several other banks on the list that have either merged or are no longer operating. This made it clear that the information is outdated. What’s even more concerning is that there were no visible publication or update dates on the article. Without that context, it’s impossible to know how current—or outdated—the information really is. It raises a bigger question: how much of the content on the site is no longer accurate? I’ve trusted and enjoyed Consumer Reports in the past, but this experience has made me question whether they are still actively updating their research or simply charging users for outdated information. I hope they address this issue, because accuracy and timeliness are critical for a resource people rely on for informed decisions.

I signed up to their newsletter once a few years ago and since then, I keep receiving their newsletter emails after I have contacted them to cancel my subscription. Thankfully, I did not pay any cent to them but after my 5th time of unsubscribing myself, I reported them as spam and blocked them so they just keep emailing my spam folder...

STAY FAR AWAY. They have a very deceptive, actually a scam, auto-renewal process. They will charge you $10 if you cancel. I had no idea it would auto-renew, until I was charged. I notified them that day, but only received rudeness. No matter what I said, their response was "it is our policy." Since they are unethical with their renewal process, one can assume their reviews are suspect and not legitimate.

Once you subscribe to the report they keep charging you year after year. Just caught another charge for 2026 on my credit card. Didn't know I still was subscribed ... have not received any CR mailing or logged onto platform. WATCH THEM!

So i canceled their subscription last year. Yesterday i notice they hit my credit card yesterday for another year! I called them and will refund 50% as its the company policy So let me get this straight You kept my card information after i canceled your service. I even too off my credit card info But you committed fraud by unauthorised credit card use. Then you admit it and say they will return 50% as its their company policy???? WOW they justify criminal behavior? I called the credit card company and did a charge off. Crooked crooked Consumer Reports Looking at all the bad reviews I can see their crooked behavior has caught up to them.

Purchased 3 appliances in the past 3 years 2 in the past 6 months based on their posted stats. All three had issues 1 was exchanged for a different brand 2 were LG. A phone attendent for LG admitted the brand is a presidental sponsor.