Consumer ReportsReviews of consumerreports.org

Hampton Inn in Washington DC near the Convention Center I enjoyed our five day stay at the hotel, until the last morning on November 5th. Checkout wasn’t until noon, so I spent my time having breakfast at a nearby restaurant and then I visited a jewelry store before returning to the hotel. Upon returning my room key stopped working and I wasn’t able to use it on the elevator to get to my room. At the front desk, the male clerk checked our reservations and asked for my ID. He informed me since my husband booked the room and that my name wasn’t on the reservation. He said that they hadn’t done anything to make the room key stop working. It had to be a building that I had visited that deactivated my card. He said I had to have my husband text him to verify that I was supposed to be in the room. I told him my husband was attending a conference and I wasn’t certain that he would answer right away. I sat in the lobby for about 15 minutes waiting for my husband’s response. My husband arrived at the hotel and discovered his room key had also stopped working. The same desk clerk asked him for his ID and gave him a new room key. Checkout time was at noon and this happened around 11:00 am. Why were our room keys deactivated before it was time to check out? I will never stay at this Hampton Inn due to the inconvenience I experienced.

I've always liked Consumer Reports and find their reviews interesting. However, I have often found that their highly rated items don't end up being satisfactory, like a recent DVD player I purchased. I feel like I have a 50/50 shot at their highly rated products being really good. Sometimes they are, sometimes they're not. I do believe CR Is trying to do the right thing, and I do support their efforts, though.

Their review site isn't that bad but not the best either.