Consumer ReportsReviews of consumerreports.org

I made sure to cancel my subscription after one month but continued to get auto billed. When I called Customer services a few months later they were not helpful. Buyer beware!

I've lost all respect for CU after finding their mattress ratings strikingly out of touch with reality, I subscribed online hoping for some help buying a mattress but was appalled at the misinformation. In the ratings chart, with few exceptions CU assigns the same Comfort and Owner Satisfaction rating to all of a manufacturer's products. There's no way to tell if owners found one model to be a star or a dud. Researching Avocado mattresses, I found tons of horror stories on Trustpilot - items delivered late or not at all, damaged, failure to honor warranty, unresponsive customer service. 85% of ratings were 1* out of 5. Google reviews of our local store were positive about the salespeople, but the 1* reviews reported the same fulfillment, quality and support issues. Yet CU misleadingly rates Avocado 73/100 in owner satisfaction; only 3 of 175 innerspring mattresses are higher. CU's chart shows Saatva mattresses do "Resist bounciness." Wrong! In the store, we found their mattresses bouncing uncomfortably when a second person lay down. And review in Wirecutter, which we've always found reliable, repeatedly note Saatva's bounciness (one reviewer said "trampoline"). I don't know where CU gets its information. But it's no longer where I'm getting mine.

Regular junk mail offers, I returned a postcard for a free thing and an issue. Get a bill for the annual subscription they were teasing and tried to pay it. Full intention of taking the subscription. ZERO option for a one year subscription! Must have email address to even get to customer support. Only subscription is forever (auto renewal) How about you lose my name and address forever!

Was an avid reader decades ago until it went downhill. Review of items not relevant on the West Coast, certain inverter Panasonic Microwaves rated top at multiple categories have not been manufactured for a while and cannot find them even across the country. Car reviews used to be organized in an easy manufacturer-based format, and went back at least 10 years. If you are in the used car market, a review of recent lease return cars is no good to you. You want historical reviews for 5 to 15 year old cars. Now they list them in vehicle categories and make it more of a comparison rather than just pure ratings. Garbage! I signed up for ONE year last year to see if there is any improvement, received multiple teaser rates to renew again which I ignored. They automatically charged my Paypal and said that I had signed up for auto-renew, which cannot be further from the truth. It used to be that Consumer Reports didn't lend its name to advertisers to refer to its ratings. Now they do, and that makes them a commercial magazine. I'm looking at my latest issue and there is not even a date on the cover. Inside it says it is July-Aug 2025. I haven't even had the urge to open the magazine to look. It is blah blah and even more irrelevant blah.

Received the magazine for many years, for decades. It stopped without notice. Now renewed, they have the worst consumer relations. Just like big corporate that basically doesn't care. Very sad.

Today I received a notification from my credit card company indicating that there had been a charge of $39.00 to my card from consumerreports.org. I received NO email notification (It IS possible that it went to spam.) When I called to cancel the account, I was told that I would be refunded $29. I asked why that was when I received NO notification of the upcoming charge. Alexandria told me that I received a letter in the mail, but I did NOT!!!!!!!!! I told her that I received no letter and no email, JUST a notification of the charge on my credit card and I was calling right away to take care of the issue. She said that was basically too bad and when I asked to speak with a manager, she refused to give me one!!!!!! VERY, VERY RUDE customer service!!!! In addition, I received NO NOTIFICATION, YET I have to pay $10!!!!!!!! For what!?!?!?! DONE WITH CONSUMER REPORTS FOR GOOD!!!!!!!!

Became a recent member. Be careful as digital membership does not provide access to magazines. That is my fault. However digital access on Android phones is very, very frustrating. Firstly you cannot stay logged in. Secondly you have to change your password every time as the log in provisions on the app do not work.

I was contacted by a headhunter looking for freelancer to work for Consumer Reports Inc. It turned out the headhunter was impersonating a real person and using her stolen business card (police is already on the case). I played along. Now I got a contract to sign from Consumer Reports (may be fake)?