Consumer Reports is an independent, nonprofit member organization that works for truth, transparency, and fairness in the marketplace. Consumers Union was chartered on February 6, 1936, at a time when consumers had very few options to gauge the value, quality, or authenticity of goods and services. It was an era of unfettered advertising claims, rapid technological progress, and patchwork regulations. Since then, CR has remained true to its mission, testing and reviewing countless products to make sure they’re safe and worth your money. Through our advocacy, we’ve helped people save billions. And we’ve influenced some of the most critical issues of the marketplace: the dangers of smoking cigarettes and eating toxic foods, predatory practices of credit card companies, safety risks in cars, and more.
Consumer Reports (consumerreports.org) has 129 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Professional Organizations · New York, New York
Excellent
Professional Organizations · New York, New York
Excellent
Professional Organizations · New York, New York
Excellent
Professional Organizations · Brooklyn, New York
Excellent
129 approved reviews, newest moderated first
Nick A.
I canceled my membership right after joining because I knew I only wanted the service for a month. Well I woke up this morning and saw a $10 charge on my account. Requested a refund but they wouldn't give me one. If you do sign up and then cancel, take screenshots of everything!
Beelzebuddy
I have looked at CR as a reputable review source until I entered their 2024 Car Sweepstakes. There is no list of winners available, and the contest site still shows "2024 Car Sweepstakes Winners to come!" I only have the option of chatting with one of the AI Representatives, which we all know will eventually kill us, and it is stupider than any human I've spoken to. Is this contest legit? I believe it isn't. If you can't trust their contest, you can't trust anything they provide.
Rob
Consumer Reports is now a typical predatory entity that hides Auto-renewal in a convoluted mess. Auto-renewal is checked without your approval, and then hides the ability to cancel it in a convoluted website. They prey on senior citizens (myself) and steal their money. I was a subscriber to the magazine for decades years ago, when it was legitimate. Now it's a typical money theft scheme with useless information on products. It's obviously bias, they sold-out for greed. They steal part of your payment when you cancel, Customer service reads a script about their "fine print" and refuses a full refund.
Suzanne T.
I cancelled my subscription but they said it would take a month to refund my payment. They said they'd keep a $10 "administrative" fee. Junk fees are illegal CR. Also your CEO makes $800,000 a year so why the hell are you asking me to make a donation and cover credit card fees? A scammy company living off its once stellar reputation. Do not give them a penny!!
Peg P.
I often consult Consumer Reports about large purchases, especially cars and appliances. I have found reviewing mattresses less helpful because mattress companies sell the same mattress under so many different names. It is almost impossible to find out if the mattress reviewed by consumer reports matches the one in the store. That said, Consumer Reports is my first step in purchasing a car or appliance.
Carole Piller Pillows N T.
Hampton Inn in Washington DC near the Convention Center I enjoyed our five day stay at the hotel, until the last morning on November 5th. Checkout wasn’t until noon, so I spent my time having breakfast at a nearby restaurant and then I visited a jewelry store before returning to the hotel. Upon returning my room key stopped working and I wasn’t able to use it on the elevator to get to my room. At the front desk, the male clerk checked our reservations and asked for my ID. He informed me since my husband booked the room and that my name wasn’t on the reservation. He said that they hadn’t done anything to make the room key stop working. It had to be a building that I had visited that deactivated my card. He said I had to have my husband text him to verify that I was supposed to be in the room. I told him my husband was attending a conference and I wasn’t certain that he would answer right away. I sat in the lobby for about 15 minutes waiting for my husband’s response. My husband arrived at the hotel and discovered his room key had also stopped working. The same desk clerk asked him for his ID and gave him a new room key. Checkout time was at noon and this happened around 11:00 am. Why were our room keys deactivated before it was time to check out? I will never stay at this Hampton Inn due to the inconvenience I experienced.
DP Bisset C.
Ryoko / viaota portable Wifi devices are complete Scammers. The product that is shipped to you will not work and you will spend literally days of calls with their “tech support” or customer service call centres - to no avail. Do not buy from them. Take a look at the multiple complaints on various websites. It seems Facebook do not care about Scam companies and products selling on their site.
Tom From T.
I joined digital CR wanting to look at reviews on HVAC systems. They DID NOT HAVE ANY REVIEWS ON SOMETHNG AS BASIC AS CENTRAL AIR. I requested cancellation/refund. They CANCELLED MY SUBSCRIPTION BUT KEEP A FULL YEARS SUBSCRIPTION FEE. This company is a FRAUD/RIPOFF SCAM.