Conn's HomePlusReviews of conns.com

Bought a sofa and king size bed. Furniture was delivered in 2 days but during delivery the furniture was really damaged plus the wall was damaged during installation. I opened an incident report that same day, it's been 6 months but nothing was resolved. I contacted Conns alot of times, but nothing was resolved. Wouldn't ever buy from Conns AGAIN. TERRIBLE CUSTOMER SERVICE.

This place should close the doors! There is no customer service. Bought a sofa defective came out said they would fix it. Called back when y'all coming? Then they tell me oh that's wear and tear on a brand new sofa! There not honor anything there go somewhere else! I can see by all the other reviews should have read them before I shopped there like your reading now writing your review.

both a laundry center from conns in January 2022 at their promotional price,5 days after getting this item try to use it and realize it was not working, I call them and asked for a replacement because it stated that will be replaced if is less than 30 days of purchase they said they are going to send someone out to fix it anyway I had already made a 1st payment. person came to my home look at the machine and said they have to order the part, the arrived in March after me keep constantly calling and having the run around because the have a horrible customer service. guy came back around March 15th and fixed it all this time I have to go to the laundromat so I refuse to pay for February and March because I was not getting the service of the product,I reinstated my payments in March after item was fixed anyway I decide in September to payoff so I can get the promotional rate I was told I have lost that rate because I missed payment in February and March I even tried to explain that it was missed it was refusal because the item wasn't not working and no one in the right mind is going to pay for something that was bought defective and and was no fixed for almost 3 months, no one in customer care tried to help its their way or no way, so my next step is my lawyer about to contact their corporate office if they have one

Poor, poor customer service AFTER the sale. I purchased my washer and dryer in August and it has still not been installed. I have made at least 15 calls and no one cares. Contacted; salesperson, asst mngr., manager, local warehouse delivery person, out of state Conns home delivery office, and Conns out of state main office. Beware! I can only imagine what it would be like if something major happened, when they cant even get a $50 stacking kit. They did, however, send a delivery truck 150 miles to hand me a bag with 4 screws in it. Ridiculous. Big mistake. You should think twice.

Horrible! Beware! There was a sales price on a sofa I wished to purchase and when they rang it up, they charged me more.. when I caught them they refused to honor the advertised price!!! Wasted an hour of my day.. unprofessional cheaters is best I can say!! Avoid them.. I was at centennial store on county line .. stay away!

I bought a reclining loveseat from them in April. The floor model had one side that was difficult to close and didn't have much cushioning. But I figured it's the floor model, and this would happen with overuse. The other side of the loveseat was comfortable and I based my purchase on that. I get my "new" loveseat within 2 days and, guess what. One side is exactly like the floor model and I've been having the "repair" service out here THREE TIMES. The reclining mechanisms have been replaced and now a cushion. The technician told me that the cushion gets in the way of closing the leg rest so I'll need to just push it around sometimes. Seriously? It's a manufacturers defect and *I* have to deal with it? Of course, the money Conn's spent in ordering parts is likely the same as if they'd replaced my loveseat with a new one as I've requested multiple times.

DON'T DO BUSINESS WITH THIS COMPANY!!!!! I bought a washer and dryer from Conn's Home Plus and they had a deal going on where you could pay no interest for 12 months on purchases. I didn’t plan on financing them but thought, why not! First off, their “Auto Pay” system hasn’t worked EVER in the four months since my purchase. Even though I have been enrolled in Auto Pay since day 1, each month I get a notice about my payment and I have to log in and manually make a credit card payment. Then I call customer service and they tell me that I need to re-setup Auto Pay…which I do….and the next month…the same thing! In August, I went through this stupid process again but this time, they took my payment TWICE. It was deducted twice from my bank and credited twice to my account at Conn’s. I called them to tell them that I didn’t authorize that payment and that I wanted them to put the other payment back. They assured me that it was an issue with their system and that they would be cancelling the first extra payment. THEY DIDN’T!!!! It cleared my account. Both of them. I called AGAIN a week or so later and they told me that they were going to issue a refund. I wait another week or so and still no refund. Then, I called in AGAIN and they told me that they were issuing my refund and that it would take six weeks for it to process and get sent to me. SO…after holding my money for three weeks without my permission, the only way that they can send me a refund is by check and it is going to take six weeks?!?!?! Are we living in 1990?!?!?! WFT?!!?! I called their billing department and spoke with a manager named Zach. I doubt that is really his name but that’s the name he gave me. He may have been one of the RUDEST customer service people that I have ever dealt with. Not only did he do NOTHING to help me, he, and another lady at Conn’s proceeded to BLAME ME for the extra payment saying that I authorized it. THAT’S ABSURD!!! Why would someone make two payments that were timed stamped in the same second and the call and complain about it. I don’t advise that anyone EVER do business with this company. They are rude, incompetent and don’t seem to care much about customer experience. If you need appliances or anything else for your home, you can do a lot better than having to deal with these CLOWNS!!!!

I bought appliances from them 2/25/2022. Had the warranty and insurance on them. I canceled the insurance and 6/11/2022. Less then thier 30 day cancelation policy. Its now 9/6/2022 and they still haven't canceled it. I've sent Emails and made calls in August and trying to pay it off but the pay off is still with the over $1600 in insurance and warranty. Was on the phone with them today 9/6/2022 for 45 minutes and wanted to speak to a manager and after 15 minutes on hold I was told they will call me. Like they were saposto do the week before and last week. So I'm still sitting here waiting. The warranty department is the worst. All you can do is call customer service and they have to put in a ticket. There is no other way to speak to anyone to get this taken care off. Its been 6 months trying to get that canceled. They are the worst ever. I kept all emails to show when i started the cancelation and return documents.