SAP ConcurReviews of concur.com

Have used SAP Concur through my work for 4+ years and can only say that it is the worst part of the job. Terrible system for raising orders and terrible system for reconciliation of invoices, not helped by faceless automated responses to questions or queries, including 99% of the staff who can't read English, and therefore don't actually answer the question or query. But past that, the expenses system is something truly woeful and more complicated than it needs to be, constantly the Bots will return expenses, missing dates/missing invoices/missing detail, upon checking you will find the detail is all present and correct, it is actually that the Bot can't read or comprehend the input which inevitably increases the delay in payment-which seems to be Concurs company mandate. Please if you are in the market for a package that you will use to assist then don't purchase SAP Concur it will drain you & the staff you employ most likely leading to them working elsewhere to get away from SAP Concur.

Bad service, complicated, not intuitive, slow process, subject to multiple rejects, inacceptable transparency. Should I continue ?

I am just going to repeat what others say. Overly complex, very clunky, unintuitive, very difficult to use for booking anything or making expense claims. Looks like it was written in 1980. Dreadful.

It is clearly set up to be overly complex and hopes the employee gives up. A truly awful product

I think the SAP Concur teams get a hefty bonus for making the process painstakingly complex- primarily when used by workers to submit expenses. Many I know have given up claiming expenses just because Concur is a hassle not worth having. Makes even a programmer wonder existentialism.

I use it for my work expenses at my current company and honestly this platform is laughable. It seems like time stopped for them 15 years ago. Not intuitive. Overcomplicated. Forces repetitive inputs. And it never remembers my user name (and yes the toggle and cookies are on).

Dire........................ Is unintuitive as already stated by others. Time consuming at client/employer cost. This will cause me to leave my company due to stress caused over the years that my company have used this awful set up.

Awful product. Unintuitive and excessively complex. You need to photo and upload all receipts. I still need hard copies of them all in case we get audited by local tax authority so duplicates the effort.