SAP ConcurReviews of concur.com

If I wasn't forced to use Concur at work, I would never, ever use it. It is very buggy and unreliable. Sometimes it recognizes receipt amounts, and sometimes it just flat refuses. The UI is very lethargic and randomly does not save information. It allows you to link partners like Uber, Lyft, etc with the promise that receipts will e-receipt, but they never do. Perhaps the worst is that it forces you to pick the absolute, barrel bottom flight. Even with the highest airline status, you are unable to choose a seat or even make changes unless you pay an exorbitant amount for a higher priced flight that would be the same cost as the cheapest flight when booking direct with the airline.

I use it for my work expenses at my current company and honestly this platform is laughable. It seems like time stopped for them 15 years ago. Not intuitive. Overcomplicated. Forces repetitive inputs. And it never remembers my user name (and yes the toggle and cookies are on).

Bad platform service, the airticket reservation did not go through company approval channel within expected time frame; the previous air travel reservation itinerary got cancelled after one hour itinerary was posted without a reason. It caused a lot of administrative hours of work on the phone to sort confirmation out with the booking Agency. It becomes very cumbersome for travel booking after multiple platform update and changes. Not user friendly at all, waste in regards to work efficiency!

I hope our company will move away from this. 1-. Hotel room description is poor and unclear about the inclusion (or not) of extras such as breakfast, room size, etc Why do you need so many different prices for a room without this basic info? 2-. Upload receipts: Yes, it is handy to upload "on the go" but you need an extra app to edit the photo so it only shows the actual receipt and not the background. 3-. Try to put the receipt into your phone without connection. As a basic App you should be able to have your receipts stored in your phone until you have connectivity. 4-. Mandatory fields: why is it not possible to have it "remembered" from recent receipts so you do not need to enter into each one again. Maybe the finance people like it as it gets their info "in" but for the travellers it is a pain in the back side.

Our company uses this. Unstable and poor response The more cynical amongst us regard this as a new way of managing expenses - if you cant put a claim in, it cant be paid.....