SAP ConcurReviews of concur.com

If I could give zero stars I would. Absolutely awful website. Sent email saying change something ( there is only one option, not my fault it wouldn’t open) I’ve spent an hour trying to alter it. And the person who sent the email can’t be bothered answering my question. Has to be the worst company I deal with. Absolutely awful. Volunteer as a Covid vaccination clinic steward in a rural area. I have submitted so many claims as I have attended dozens of clinics. So far I’ve received 2 payments totalling less than £20. It’s really nice to know I’m subsidising the UK government, working for free and can’t even get my petrol paid. Concur is abysmal. Impossible to contact them.

Complicated. Not user friendly. Don't know why everyone using it. Decided to get support when I couldn't submit an expense and it started to ask so many questions that I just gave up.

I tried to get ahold of customer service for over an hour today : Went to the website, could not use the “Bot” for help as it had it own list of questions, not related to what I needed Called 855 895-4815 / 888 883-8411 / 877 901-4960 and could not ever reach anyone or leave a message to call back Terrible Customer Service

Takes way too long to approve invoices , may be ok for big companies who don't need invoices approved in a hurry , but not for a small independent supplier of entertainment

Fancy app makes putting together expense reports easy. The camera reads receipts even when bad pictures, which I like. Travel built-in is a big timesaver.

AVOID! Dreadfull customer service! We have been trying to cancel our service now for over a year but their telephone and email system is not customer friendly to say the least! You cannot leave a voice message detailing a problem, or request a callback; and no one responds to emails; or the worst you get int an endless telphone routing loop. And I though they were supposed to be tech experts.

A company I used to work for used this as the primary way to book travel. We booked flights, cars, and hotels through this travel platform. A pro is that I think the travel platform is very easy to learn and use. I would book on behalf of a couple people and it made it easy to switch profiles and all of their information was stored. A con was that a lot of available flights would not show up when you do a search. I would have to end up just booking directly on JetBlue because Concur didn't show all the flights.

I hope our company will move away from this. 1-. Hotel room description is poor and unclear about the inclusion (or not) of extras such as breakfast, room size, etc Why do you need so many different prices for a room without this basic info? 2-. Upload receipts: Yes, it is handy to upload "on the go" but you need an extra app to edit the photo so it only shows the actual receipt and not the background. 3-. Try to put the receipt into your phone without connection. As a basic App you should be able to have your receipts stored in your phone until you have connectivity. 4-. Mandatory fields: why is it not possible to have it "remembered" from recent receipts so you do not need to enter into each one again. Maybe the finance people like it as it gets their info "in" but for the travellers it is a pain in the back side.