Concord Auto ProtectReviews of concordautoprotect.com

Stay away!! One of the worst companies I have ever dealt with! Rejected the first covered claim. After several phone calls they covered it, most of it anyway. When second claim was attempted they were unavailable. Paid out of pocket. Attempted to contact them for 2 weeks. Finally got someone on the phone who told me they were undergoing new ownership and management. That is why no one answered phones or return messages. I requested a refund because of their lack of professionalism and response. They process cancellation immediately and told me I would receive prorated refund. It has been 3 months and I have not received a check. Called at least four times in the past 2 months. Last two calls I was assured that my refund was in the queue but the check had not yet been issued. They assured me and it would be issued soon. Have yet to see check or hear back from this company. I knew that the cost of this policy was too good to be true. Buyer beware!

This company is awful, shady as can be. There is no fix for this, they are rude, incompetent, and fraudulent. Just read the negative reviews and disregard the good ones, notice how all the negative reviews are the same thing and save your money!

Well it happened again. Car had to go into the shop. Dealer called Concord to start the claim process..this was on a Friday. I can later myself to make sure someone was working on the claim. Guess what, the contract states the claims department open 24/7. Not true, got an answering service. Dealer told me Concord would get back with them Monday. Didn’t happen. Wednesday still no communication from Concord.. I called, was told they would bump up to next level. Same story as from other past claims. Called back again, now I’m hot. They tell me the approval had been sent to the dealer. Called dealer, guess what, yes you got it they didn’t have it. I called the third time. They send they would send me a copy as we were speaking. Waited 20 minutes and no email with approval. Fourth call an as we were talking I got he email. After reading they wanted the dealer to accept parts being order from Concord to be shipped to the dealer. Dealer told them they don’t put none manufactured parts into their repairs. I also requested Concord to allow dealer to provide OEM parts. Requested written approval . They approved, but would only pay the price for the parts that they wanted to supply. None OEM parts. This is my third claim with Concord. Same trouble every time. I would cancel my contract but by the time they prorated and deducted any money from past repairs approved I felt it wasn’t worth the pain and aggravation. Also from reviews about this company others are still waiting for a cancellation check. In summary DON’T waste your time and money. This must be their business model.

Made a legitimate claim for my daughters car 5.5 weeks ago. No one calls back, or responds to emails. Whenever we get to an actually person they have excuses, or they send you to a voicemail. Never call you back. This is first claim out of 4 other policies we purchased from them. After our mechanic submitted all the documents they said they required, we heard nothing. We have called and called and no one can approve our claim. My daughters car has been sitting for 5.5 weeks waiting. They are not a legit company. They take your money and provide no service.

They steal your money and do not cover their policies. The absolute worst service department I've ever dealt with in my life. The rudest people ever. Do not give them one penny of your money

I had a contract with this company, thank goodness I didn't have to file a claim, I called to cancel my warranty on 23 February 2024 because I traded in my vehicle I was told that I would receive my refund in 30 days which I thought was an extremely long time, it has over 60 days and still no refund. I have called several times and sent several emails which they never answer, the latest call was on 22 April and I was told that I would receive my refund on Friday 26 April 2024 of course that didn't happen, I called several times today 28 April 2024 and all I get is lies, excuses and deflection to someones voicemail that never returns your call, seems as if they're trying to stall until my contract expires then not give me my refund. I DEFINITELY DO NOT RECOMMEND THIS COMPANY. THEY'RE A TOTAL SCAM RIPOFF COMPANY. Any positive reviews on this company is a complete LIE. May 13th and still no refund.

These people are the worst! If you are able to get through, they hang up before saying hello. They sound like they are all on lewds. They say claims take 24/48hrs. and I never get a call back or info before waiting at least a week. 9 out of 10 times they deny a claim. DO NOT USE THEM! Total scammers.

Horrible. Horrible. Horrible. I have been a client of Concord Auto Protect for the past three years and thankfully, never had to use them until last month and my car had to stay in the auto workshop for 7 weeks. I was without car for 7 weeks because they couldn't approve $1300. They also did not pay for my rental. Buying the policy was very easy and renewing even easier as everything was done through text message all in 30 minutes. However, during the past 7 weeks, I would call them daily, send emails, send emails to their managers, however, I would get no response. You can never go past their first level phone support, as they are not allowed to pass the line to 2nd level. Auto adjustor would also not respond to emails, remember you are not allowed to talk to him, onle the first line call support can. Stay away from Concord. They are not a good company to do business with.